Associate Director of Commercial Services

About the Role
Based in a creative and culturally diverse area of east London, we are the only London University able to offer a completely integrated large scale residential campus. Our Inner London Campuses will support the University 2030 Strategy by being vibrant, ambitious, diverse, inclusive, sustainable, safe and welcoming.

The post holder will shape and drive the University’s commercial assets to maximise and increase the year round returns from the estate and our commercially trading services. This new and exciting role brings together the full range of Commercial, Residential, Estates Management and Facilities Management Services. This portfolio provides tangible service transformation opportunities in support of world-class academic activities and exceptional student/staff experience.

About You
People are at the core of our Campus and Commercial Services, and the Director will be a positive change agent in driving a unified, high performance, inclusive, collegial and customer focused culture across all teams.

We are seeking an individual with experience in leading transformational change a across large, complex organisations with a broad range of core activities. With a relevant industry background and professional qualification, you will possess a proven track record of delivering exceptional customer focussed commercial and support services. You will possess excellent emotional intelligence and interpersonal, communication and influencing skills. You will set clear direction and consistently deliver through motivated, well equipped, high performing teams.

About the Department
The Directorate is one of the largest departments within Queen Mary, University of London and is committed to supporting and promoting student wellbeing at the College, and providing the highest standards of estates and facilities across the university, preparing and helping to sustain the University’s working and learning environmental for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness.

The Estates and Facilities Directorate can be found at http://www.estates.qmul.ac.uk/.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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