Residences Finance Officer

About the Role
The post holder will be dedicated to the effective invoice generation and debt collection of the Queen Mary residential estate, currently worth £26M per annum. Key operational liaisons will be required with the central credit control team at Queen Mary.

About You
Experience working within a Higher Education finance environment, preferably with knowledge of either/both Agresso and Kinetics systems. Qualifications should include being educated to degree level or with relevant financial or accounting experience. Key skills: ability to plan and manage a time specific workload, excellent attention to detail and significant experience in a customer service environment.

The post holder will be required to support the Head of Housing Services and Residences Finance Manager in delivering an excellent customer focused service providing residential fee advice and payment plan arrangements, financial guidance and funding options available to students of Queen Mary, including signposting to student support services.

The post is based at the Housing Hub (Mile End Campus) with an expected start date of 1 July 2026.

About the Directorate
The Directorate is one of the largest departments within Queen Mary University of London and is committed to supporting and promoting student wellbeing. Preparing and helping to sustain the University’s working and learning environmental for students, staff, stakeholders, and guests by ensuring safe environments, security and cleanliness is fundamental.

Details about the Estates and Facilities Directorate can be found at http://www.estates.qmul.ac.uk/.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

Our reformer heritage informs our conviction that great ideas can and should come from anywhere. It’s an approach that has brought results across the globe, from the communities of east London to the favelas of Rio de Janeiro.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

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