Systems Administrator

Location: Metanoia Institute, 13 North Common Road, W5 2QB (Ealing, London)

Hours per week: 35 Hours (Full-Time)

Working pattern: Five day week, some occasional weekend working 

We are seeking a Systems Administrator to take operational ownership of the Institute’s core digital systems, ensuring they are reliable, secure, and effective in supporting both academic and professional services functions.

This is a hands-on technical role focused on the day-to-day administration, maintenance and optimisation of key platforms, including our virtual learning environment (Moodle), our student information system (Quercus), and other institutional systems. You will play a critical role in ensuring systems are functioning effectively, supporting users, and enabling a high-quality digital experience across the organisation.

This role sits within our Operations function and is distinct from academic development or learning design activity.

You will bring strong technical capability alongside a practical, solutions-focused approach. You will be confident working across a range of stakeholders and able to translate technical issues into clear, actionable outcomes.

You will have:

• Experience administering digital systems in a complex organisation (ideally in higher education or a similar environment)
• Experience working with Moodle or comparable platforms
• Strong troubleshooting and problem-solving skills
• Experience managing system updates, releases and user access
• Ability to produce clear documentation and user guidance
• Strong organisational and communication skills

Desirable:

• Experience working with student information systems (e.g. Quercus), CRM platforms or integrated systems
• Knowledge of data protection, system security and compliance considerations
• Experience with integrations, databases or reporting tools

You’ll join a values-led organisation with a strong commitment to education, inclusion and continuous improvement. This role offers the opportunity to take ownership of key systems and play a visible role in improving how the Institute operates day-to-day.

Please read through the following:

• Systems Administrator Job Description

If you feel you have all the necessary experience, skills and align with our values and mission, applying using our Metanoia Application Form to complete your application via the 'Apply' button above.

The hiring manager will then assess what you’ve written against the job role and person specification requirements, and you’ll be advised if you’ve been invited to the next stage of the process.

Closing date

23:59 on 20 May 2026

Indicative timeline

Interview is scheduled for week commencing 25 May 2026.

Final considerations

As a UK based Institute all our roles are based within the UK, so you’ll need to have the right to work in the UK, and be able to provide proof, unfortunately we’re unable to offer any visa sponsorship.

We know that Artificial Intelligence (AI) is becoming part of daily life and you may want to use it to help you format your application. While AI can be a powerful enabler, and we’re open to you using it to apply for roles with us, we ask you to ensure anything you submit truly represents your capabilities and viewpoint. We value honesty, integrity and creativity and want to understand what you’ll uniquely bring to our team.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, we’d encourage you to submit your application as early as possible.

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