Senior Support Officer

Contractual hours: 35

Job category/type: ALC

Job description

Closing date: 23:59 25th May 2026

Interviews will be held in June 2026. The interview will include a short case study-based task on the day, before the interview.

Due to the complexity of the Skilled Worker Visa route and eligibility criteria, applicants requiring sponsorship are recommended to check their eligibility on the Home Office website. We cannot provide advice to candidates at the application stage and will only discuss visa routes with candidates who are invited to interview. There is further information about this on the UK Visas and Immigration Website UK Visas and Immigration Website.

We need someone with excellent interpersonal and organisational skills to join the team, developing and supporting our Student Information System (RISIS), which uses Tribal’s SITS software. Applicants should have demonstrable skills in the systems development of RISIS via SITS client server and proven expertise in managing processes and maintaining data integrity across various areas of the system. 

You will be providing support to student and staff users of RISIS, playing an active part in developing e:vision web content for users, leading on a discrete area of RISIS functionality, and assisting in maintaining the integrity of the data on the system. The post is permanent and is available from the beginning of June 2026.

You will be working with the other members of the Student Information Systems team to maintain operational efficiency and to deliver high-quality and sustainable enhancements to the system.

You will have:

• Expertise in maintaining and developing the SITS software (or other student records system) for users, including demonstrable skills
• Aptitude for dealing effectively with large and complex databases
• Excellent analytical and problem-solving skills  
• Ability to work under pressure, meet deadlines, and prioritise own workload with minimum supervision
• Excellent IT skills, including familiarity with Microsoft Office tools
• Excellent written communication skills

Interviews will be held in June 2026. The interview will include a short case study-based task on the day, before the interview.

Contact Name, Job Title and Email address

Nat Willmott, Head of Student Information Systems, n.v.p.willmott@reading.ac.uk, 0118 378 7833

Alternative Contact Name, Job Title and Email address

Kirsty Rose, Head of Student Information Systems, k.rose@reading.ac.uk, 0118 378 4436

The University is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter and the Race Equality Charter, and champions LGBT+ equality. We are a Disability Confident Employer (Level 2). Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

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