Student Services Assistant

Are you passionate about providing excellent customer service and supporting students? Birkbeck, University of London, is seeking a dedicated Student Services Assistant to join our Student Advice Team this Summer 2026. 

As Student Services Assistant you will be involved in the Clearing admissions cycle and be expected to work alongside the Student Advice team answering queries in person, by telephone, and over email. You will receive in-house training on university systems and procedures and will be expected to be flexible and support other teams across the university if needed. 

This is a full-time role, working 35 hours per week on a fixed-term, four month contract from July to November. The hours are: Monday to Thursday, 10-6pm (with one late shift to 6:30pm) and; Friday 10-5pm. Hours may fluctuate according to need, and there will be occasional weekend work for overtime pay at time and a half.

We are looking for an enthusiastic, customer-focused Student Services Assistant to be part ofthe Student Advice Centre. The information and administrative support for customers that theStudent Advice serviceprovides is extensive; it is the initial point of contact for all prospective and current students in connection with their study and provides a gateway to student support at Birkbeck. 

This opportunity would build on experience as: university administrator; retail assistant; customer service advisor. 

If you are looking for a role where you can make a difference and support students in their academic journey, apply now to become our next Student Services Assistant. We look forward to welcoming you to our team at Birkbeck, University of London.

Salary and benefits

£28,502 per year. The salary, Grade 3, quoted is on the College's London Pay Scale. 

Benefits of working at Birkbeck: a competitive salary and pension scheme, 31 days paid leave, flexible, hybrid working arrangements, generous benefits in the HE sector, and being located in the heart of Bloomsbury, Euston, London.

Terms and Conditions

Fixed-term, four month contract 27 July-29 November 2026. Full-time (35 hours a week), Monday to Thursday, 10-6pm (with one late shift to 6:30pm) and; Friday 10-5pm. Hours may fluctuate according to need - mainly office based to staff phonelines, and occasional weekend work for overtime, at time and a half pay, and may include Saturday. 

Please submit an application form for consideration. Closing date: Monday 29 June 2026. Interview dates: 8,9,10 July 2026.

Enquiries

If you would like to know more about the role, please click on apply below or contact Daniel Becker, Student Advice Service Manager, at d.becker@bbk.ac.uk.

If you have technical issues or difficulties using the recruitment portal, please contact jobs@bbk.ac.uk providing your name and the job reference number of the position. While we are happy to respond to all informal enquiries, only formal applications through the online system will be considered.

We welcome applicants from all sections of the community. The College is committed to improving the gender and cultural diversity of its workforce, holding a bronze Athena SWAN award and operating Disability Confident & Mindful Employer schemes.

Advert information