Internal Sales and Events Coordinator

About the Role
This role sits within the QM Venues team and is responsible for processing all internal event enquiries with outstanding customer service, whilst supporting the planning and delivery of events across the University. The post holder will act as the key contact for internal clients and support external enquiries where required.

The Internal Sales & Events Coordinator will ensure all event enquiries and bookings are processed accurately within agreed timescales, maintaining accurate records within the CRM system and preparing function sheets, quotes and event documentation.

The post holder will develop a strong knowledge of the University’s venues and services, maximise booking opportunities through effective upselling, and work closely with Operations, Hospitality and campus stakeholders to ensure successful event delivery.

About You
The ideal candidate will have experience in event coordination, venue bookings, hospitality, customer service or a related environment. You will be highly organised, customer focused and confident managing multiple enquiries and priorities in a busy setting.

You will have excellent communication and administration skills, strong attention to detail and the ability to build positive relationships with a wide range of stakeholders. You will be proactive, professional and able to deliver outstanding customer service, even when working under pressure.

About the Department
This role sits within the QM Venues team, which manages internal and external events, hospitality activity, academic lets and summer school accommodation across the University. The team works closely with a range of service providers and departments to deliver high-quality experiences for students, staff and visitors.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

Throughout our history, we’ve fostered social justice and improved lives through academic excellence. And we continue to live and breathe this spirit today, not because it’s simply ‘the right thing to do’ but for what it helps us achieve and the intellectual brilliance it delivers.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, campus facilities and flexible working arrangements.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

Valuing Diversity & Committed to Equality

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