Programme Officer (Two Positions Available)

Poole House (Bournemouth - Talbot)

About the role

Make a difference to the student experience

We are looking for a proactive and highly organised Programme Officer to join our Programme Operations team on a permanent basis. This is an excellent opportunity to contribute to the smooth running of academic programmes and play a key role in delivering a high‑quality experience for our students.

Our Programme Operations team provides an integrated, responsive service to support the effective delivery of courses across the University. You will work closely with students, academic colleagues and professional services teams, responding to a wide range of course‑related queries and ensuring processes are delivered accurately, efficiently and in line with University regulations.

What you’ll be doing

In this varied and fast‑paced role, you will:

• Provide day‑to‑day administrative and operational support for academic programmes
• Act as a key point of contact for students, responding to enquiries via email, telephone, online platforms and in person
• Liaise with academic staff, professional service teams, partner organisations and others
• Contribute to service improvement by identifying more effective ways of working
• Help deliver University‑wide events such as enrolment and graduation

Why join us?

• Be part of a supportive, professional team dedicated to student success
• Gain valuable experience within a complex and rewarding higher education environment
• Develop your skills and knowledge through hands‑on involvement in core academic processes
• Contribute to an inclusive, values‑driven organisation that celebrates diversity and sustainability

If you're passionate about delivering high quality customer focused administration in an education environment then we'd love to hear from you. If you would like an informal conversation about the role before applying please contact Emma Jackson, Programme Operations Manager – ejackson@bournemouth.ac.uk

This position does not meet the eligibility requirements for sponsorship under the Skilled Worker Route within the UK Visa and Immigration Service’s Points Based System. Therefore, BU will not be able to sponsor individuals who require permission to work to carry out this position. For more information, please visit https://www.gov.uk/skilled-worker-visa/your-job 

Additional information

This role can be full‑time (37 hours per week) but we will also consider part-time hours (minimum 0.5 Full Time Equivalent). Flexibility will be required during peak periods.

Location: Lansdowne and Talbot campuses

About the department

Our Academic Services department is made up of experts in student records, course administration, academic quality, and library and learning services.  Academic Services creates an enabling academic environment, which shares expertise, builds capabilities and inspires stakeholders through sector leading, user centred processes and outstanding service delivery.

A job description for this position is available at the top of this page. If you require this in a different format, please contact us at hrvacancies@bournemouth.ac.uk.

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