Visitor Services Associate

Closing Date: midnight on 28^th June 2026.

Role overview
We are seeking a proactive and customer-focused individual to join the University of Sunderland in London as a Visitor Services Associate.

This role provides a key front-of-house presence, acting as the first point of contact for students, staff and visitors, delivering a responsive, professional and welcoming service.

The successful candidate will bring excellent customer service skills, strong communication abilities and the confidence to manage a busy reception environment, ensuring a high-quality experience for all stakeholders.

Key Responsibilities

• Deliver a professional and welcoming front-of-house service to all visitors.
• Provide accurate information and resolve queries or escalate where needed.
• Manage reception operations, including visitor flow and maintaining a professional environment.
• Support building access and security processes.
• Maintain accurate records and update systems in a timely manner.
• Support key student activities and work collaboratively with internal teams.

Essential Requirements

• Experience in a customer-facing environment delivering high-quality service.
• Strong communication and interpersonal skills.
• Ability to manage competing demands in a busy environment.
• Good IT skills, including Microsoft Office and systems use.
• Strong organisational skills with attention to detail and reliability.

Desirable

• Experience in a higher education or similar environment.
• Experience supporting events or student-focused activities.

About us
Based in Canary Wharf, the University of Sunderland in London is a dynamic campus delivering year‑round education with multiple student intakes. Our professional services teams play a vital role in supporting student success.

What we offer:

• Four‑day working week pilot (32 hours, no reduction in pay).
• Competitive pension scheme.
• Generous annual leave and closure days.
• Training and development opportunities.
• Season ticket loan.
• Cycle to Work and Electric Car schemes.
• Modern Canary Wharf campus.
• Living Wage Employer.
• Please note that this role is fully office‑based, so you would be working onsite each day.

How to apply
Apply via our e‑recruitment platform (available on our website, accessed by the 'Apply' button).

For an informal discussion, contact: Nicholas Grimbas, Student Support Manager (Governance & Operations) via Nicholas.grimbas@sunderland.ac.uk.

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