Student Data Assistant

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
Registry & Education Services are looking for a proactive and committed Student Data Assistant to join the Student Data and Systems Team for a full-time, 14-month fixed-term post.

The primary focus of the role is to maintain individual student records on the University's corporate databases, to ensure accurate representation of complex records, assuming an ‘expert user' role and developing specialist knowledge of the systems and relevant procedures to be able to support colleagues across the University.

You will have excellent IT and customer service skills, being methodical in your approach to tasks with a meticulous attention to detail. You will be able to communicate effectively and confidently liaise with a wide range of academic and professional services colleagues as well as students.

Flexible working may be required at peak times and blended working (typically 2 days per week working from home) is available during the majority of the year.

Full training will be offered to ensure that the successful candidate is equipped with the necessary knowledge and skills to carry out this role.

Informal enquiries can be made to Louise Woodward, Student Data Manager (louise.woodward@ncl.ac.uk).

Key Accountabilities

• To play a key role in the organisation of registration and related activities, to ensure that all new and returning students are registered efficiently and on time, including liaison with services and academic units across the University.
• To support colleagues towards the resolution of database queries in a professional and timely manner, e.g. prompt anomalous record resolution prior to Boards of Examiners, correcting erroneous action by standard users.
• To train, advise and support school administrative colleagues in data maintenance procedures, to ensure a high level of data quality is maintained, developing user documentation as required.
• To investigate and correct student data errors to achieve a high level of data accuracy.
• To produce accurate returns by the published deadlines to external customers e.g., the Student Loan Company, local councils and the Home Office.
• To play a key role in ensuring accurate student data updates to and from the Home Office UK Visas and Immigration (UKVI) system and University systems.
• To proactively support internal University procedures and systems regarding student attendance and engagement monitoring, that also ensures compliance with UKVI requirements, including reconciliation of detailed data.
• To produce periodic management reports and statistics on student activity / registrations that are timely, accurate and meet University needs to monitor and manage performance.
• To undertake system testing and investigations necessary, in order to ensure that Business Analysts and others are provided with clear specifications for requirements for student administration.
• To manage confidential and sensitive material with integrity and discretion.
• To ensure that personal enquiries from students or colleagues are handled in an efficient and helpful manner.

Qualifications

• GCSE A-C Grades in English Language and Mathematics or equivalent.

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