Retention & Engagement Support Coordinator

On the 1 August 2026, The University of Greenwich and the University of Kent will form a pioneering new multi-university group called London and South- East (LASE) University Group. Should you join us, you will be employed by LASE and within this, you will be closely connected to and work across one of our academic divisions (University of Greenwich or University of Kent), contributing to its distinct strengths, community and identity. Combining these strengths, LASE brings scale, resilience and shared ambition to deliver outstanding education, impactful research, and meaningful regional and global impact.

If you have the skills and motivation to help our students achieve success at Kent, we would welcome your application to this front-facing administrative role in our Student Enquiries, Retention & Engagement team.

The main focus of the role is providing essential, front-line support to students so they have timely access to information and guidance, and consistent and practical advice to support them in continuation/completion of their studies.

You will be a first point of contact for students, working and advising in line with university policies, maintaining accurate records and managing sensitive information with empathy, professionalism and confidentiality.

As Retention & Engagement Support Coordinator you can expect to be involved in:

• Acting as a contact point and referral service to students with difficulties that may impact their studies, and signposting students to other services. 
• Understanding and providing guidance to students and staff on university policies and procedures related to retention and engagement 
• Supporting the administration and implementation of procedures and work related to retention and engagement
• Monitoring enquiries to the team via email, telephone or in person to ensure they are responded to promptly, consistently and to a high standard

What will you bring to the role?

• Experience of working in an office environment with contact via email, phone and face-to-face, with a variety of people 
• Excellent interpersonal skills, with experience of and an ability to adapt your approach depending on student needs, to show empathy and be approachable to students who may be facing difficulties
• Previous experience of working in a confidential environment in line with data protection and safeguarding guidance
• Good IT skills and experience, and numeracy with an ability to process straight forward statistical information 

What we can offer in return:

As a member of our team, you can expect a friendly, open and collaborative working environment and support in your development and wellbeing. You'll enjoy a range of great staff benefits including:

• Hybrid working options allowing a flexible blend of office and home working (to be agreed in line with business needs) 
• 43 days' leave per year (personal leave, bank holidays and additional days allocated for the Christmas period, pro rata for part-time staff)
• Excellent pension scheme with generous employer contributions
• Corporate employee-funded healthcare plan, in partnership with Benenden Health

For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent

We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are: http://www.kent.ac.uk/about/

Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact peopleserviceshr@kent.ac.uk quoting reference number SL-055-26-R.

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