Student Support Officer

As a Student Support Officer (SSO) you will play a key role in supporting students to successfully complete their studies; engaging with students to support their learning experience from induction through to graduation.

About the role

This is a busy and varied role which requires you to be in regular communication with academic colleagues, professional staff, and students in the relevant academic department/faculty as well as central support services and the Students Union. 

Working alongside academic and professional service staff, you will contribute to an effective integrated support system within the relevant academic department(s) to identify students at risk of not succeeding, utilising the internal processes/services available. 

You will need to communicate persuasively and sensitively to help support students’ welfare and progression, in liaison with academic colleagues. You will foster and maintain excellent working relationships with colleagues in the academic department, the Faculty, Student Support & Safeguarding and across the wider University.

About you

You will be

• pro-active and self-motivated, combining the use of your initiative with strategic thinking. 
• able to communicate effectively and develop good working relationships with staff and students alike. 

You should have excellent organisational skills, to be able to interpret complex data and be able to successfully manage your workload, as well as stakeholder expectations.

Further information

This part-time position (0.8 fte) will primarily support the Department of Mechanical Engineering in the Faculty of Engineering & Design.

For an informal discussion about this post, please contact Jo Hatt, Assistant Registrar (jsh65@bath.ac.uk) or Felicity Bond, Student Support Officer (fb294@bath.ac.uk)

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

What we can offer you 

We're continually expanding our benefits package to better support you and enhance your experience with us and the below is just an example of some of the many great benefits we offer:

• Generous annual leave allowance with an additional 5 discretionary days so that you can enjoy a positive work life balance
• Generous employer contributory pension schemes
• Cycle to work scheme
• Electric vehicle salary sacrifice scheme
• Staff discount at Team Bath gym
• Staff benefits include discounted postgraduate tuition and language courses, alongside a wide range of personal and professional development opportunities such as apprenticeships, LinkedIn Learning, and more
• Local discounts, including free entry to the Holburne Museum in Bath
• A family-friendly workplace 
• An excellent reward package that recognises the talents of our diverse workforce
• Relocation allowance
• Visa reimbursement and Interest-Free Loan to help with the cost of some immigration expenses
• Employee assistance services through Health Assured, including access to the Wisdom app.

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