Student Enquiries Coordinator

The opportunity

Do you enjoy delivering excellent customer service, dealing with student enquiries both in person and via email, whilst helping to support and contribute to a high-quality student experience? Camberwell College of Arts, part of University of the Arts London, is seeking an enthusiastic Student Enquiries Coordinator to join the Academic Registry team, working on its dedicated Student Contact Desk.

You will be the first point of contact for enquiries, dealing with prospective, current and past students. You will respond to and manage a wide range of enquiries, both in person, and online, while providing information and advice, and problem solving and escalating to other teams as necessary. You will also provide key programme administration support to the Academic Registry team, covering duties as required at key points during the academic year. 

This is an opportunity to combine experience of delivering high quality and consistent customer service, within an academic administrative environment, making a tangible and positive impact on the student experience.

About you

You will be educated to at least A Level or have equivalent work experience. You will also possess relevant experience of working in an academic environment, as well as experience of providing reception/administrative support in a caring profession. In addition to this, you will need experience of working with IT systems, databases or student record systems, as well as CRM systems.

You are highly organised and a skilled problem solver, with plenty of initiative. Crucially, you are a naturally collaborative, supportive and customer-focused individual, with strong communication skills both in person and in writing.

We are UAL

University of the Arts London (UAL) generates and inspires the creativity the world needs for a better future. Since 1842, our colleges have been defining creative education. With curiosity, imagination and intent we make work which creates lasting change for people and our planet. London is core to who we are, a place where we meet and share ideas with people from different backgrounds and cultures.

Our creative network influences learning, culture, industry and society on a global scale. Our academics and practitioners deliver creative education and inspire new ways of thinking through research and innovation. We work with students at every level from pre-degree and short courses to postgraduate and online learning, enabling them to build the careers they want. Together, we are a community of makers, thinkers, pioneers and storytellers redesigning the future.

For further details and to apply please click the apply button.

Closing date: 19th July 2026, 23:55.

UAL is committed to creating diverse and inclusive environments for all staff and students to work and learn – a university where we can be ourselves and reach our full potential. We offer a range of family friendly, inclusive employment policies, flexible working arrangements and Staff Support Networks. We welcome applicants from diverse backgrounds, including race, disability, age, sex, gender identity, sexual orientation, religion and belief, marriage and civil partnership, pregnancy and maternity, and caring responsibility.

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