Community Coordinator

Position Overview

Location: All University Sites - Devon House, Marble Quay, Portsoken and all Residence Halls (Spitalfields, Aldgate, and Shoreditch area)

Benefits: Pro rata 25 days holiday allowance plus 5 days winter break (excl. Bank Holidays). The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.

The role:

The Community Coordinator (CC) serves as a community developer and student experience owner for residential students at Northeastern University London. This role requires a proactive professional who takes initiative in building vibrant residential communities, addressing student needs holistically and collaborating across student facing functions to create integrated support systems.

CCs are responsible for fostering strong residential communities of approximately 45-50 students through intentional relationship-building, strategic programming aligned with a co curricular framework, and responsive problem solving. This position requires significant evening and weekend presence in the residence halls to create both formal and informal touchpoints with students, ensuring residential spaces act as true centers for student life and belonging. CCs are expected to navigate ambiguity, make sound judgements, and proactively address issues before they escalate.

All Community Coordinators are expected to participate in an on-call duty rotation which requires the individual to work untraditional hours, including evening, overnight, weekends, bank holidays and break periods, etc. To support co-curricular programming and manage escalated student emergencies.

Due to the live-in requirements of the Community Coordinator role, it is required that the on-campus accommodation provided must be the individuals primary residence and that the person must maintain a high visibility within their residential areas of responsibility. While accommodation is provided, it is not fixed and there is possibility of room type, or allocation changing to meet institutional and business needs.

This role operates across a range of shift patterns to fulfil on-call and community presence responsibilities. The CC work pattern includes a mix of on-call coverage (weekdays, 5pm 9am; weekends 9am-9pm or 9pm-9am), daytime presence (9am-5pm), and evening presence (1pm-9pm). Staff schedules are coordinated as a team to ensure maximum visibility and student engagement within the residence halls. Candidates should be prepared to work flexibly across these patterns as part of their regular duties.

Duties and responsibilities

Community engagement:

• Build and maintain vibrant residential communities within the halls through intentional relationship building, inclusive programming and proactive outreach.
• Develop and implement independent educational engagements (events) that address students’ personal and intellectual growth. Working with peers to implement wider or large-scale community initiatives.
• Maintain consistent and visible presence in the residence halls through 1-2 scheduled evening shifts per week and approximately 1 weekend shift per month (on call), with increased outreach during critical times of the academic year.
• Facilitate monthly community meetings to deliver essential updates and strengthen peer connections within assigned student groups.
• Actively collaborate with colleagues across the university to provide a seamless support network for students. Promoting and facilitating student participation in existing campus events and external London based opportunities.

Student development:

• Conduct monthly one-on-one conversations with all assigned students.
• Holistically support NU London students’ experiences within the residence halls, and across their academic and experiential opportunities. Taking independent initiatives in identifying and addressing issues affecting students’ wellbeing and experience.
• Cultivate student leadership skills and provide differentiated support by identifying residents interested in community development, providing structured mentorship and feedback, and collaborating with them in planning and executing community events.
• Design and implement outcome-driven programming (events) aligned with the residential curriculum that fosters community and student learning.

Crisis management:

• Serve as primary on-call staff within 24/7 rotation, responding to student emergencies and crisis situations, providing immediate support and intervention as needed.
• Maintain proactive presence while on call through regular community rounds, student check-ins, touchpoints with site staff and event monitoring to identify emerging concerns and community trends before they escalate.
• Evaluate and assess student behaviors and community trends and provide appropriate interventions.

Assessment and documentation

• Conduct semesterly community assessments to evaluate residential community health, identify engagement gaps, and develop informed action plans to strengthen belonging and community among students.
• Maintain comprehensive documentation including timely submissions of incident reports, student interaction notes, engagement tracking etc. through institutional platforms, ensuring accurate record keeping that supports seamless care coordination and compliance.

Other

• Proactively attend one-on-one meetings with line managers, team meetings, and departmental meetings to stay apprised of departmental and institutional 3 Job Description – Community Coordinator updates.
• Foster a positive work environment with a good team spirit, including the wider support teams, with student experience at the forefront of all efforts.
• Actively contribute to a designated departmental functional area, supporting continuous development and ongoing growth of the wider residence life team.
• Undertake additional responsibilities as assigned to support and develop both Residence Services and University initiatives.

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. Northeastern University London is part of Northeastern University’s Global Campus Network. Positioned as top ranking in the USA, Northeastern has campuses in Arlington, Boston, Charlotte, Miami, Oakland, San Jose, and Seattle in the USA, and Toronto and Vancouver in Canada.

After becoming part of Northeastern University’s global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021.

Northeastern University London offers a vibrant, collegiate community delivering broad and academically rigorous degree programmes, designed to equip graduates with the combination of skills and knowledge that are increasingly desired by organisations, employers, and society. It offers state-of-the-art audio-visual technology in its teaching and meeting spaces across the organisation.

Person Specification Criteria:

([E] Essential / [D] Desirable)

To undertake this role, the following should apply – should you not have the experience below, please do highlight where transferable skills would assist you undertaking the role.

1. Bachelor’s degree or equivalent professional or vocational experience in a relevant field such as Higher Education, International Education, Student Development, or Youth Working [E]
2. Demonstrated ability to build community and foster belonging among diverse groups in residential, educational, or youth development settings. [E]
3. Proven capacity for independent initiative and ownership, including identifying problems, designing solutions, and implementing responses. [D]
4. Strong interpersonal skills with the ability to connect with students from different backgrounds. [E]
5. Experience with crisis response management, mediation, and conflict resolution [D]
6. Flexibility and demonstrated ability to excel in fast-paced environments, navigate ambiguity, and take actions that satisfy diverse interests and stakeholder needs [E]
7. Experience being part of a diverse team, working with different personalities, and the ability to communicate effectively across different teams. [E]
8. Proven ability to demonstrate sound judgement and take actions that satisfy a wide range of interests whilst achieving programmatic goals. [D]
9. Experience of event planning and delivery in line with specific written outcomes [D]
10. Proven ability to balance professional relationships with students and staff when living and working in proximity [D]
11. Considerable experience appropriately handling sensitive information in line with GDPR and FERPA regulations [D]
12. Prior experience with a live-in role and/or understanding of the challenges of living among the student body and/or staff you work with. [D]

Enquiries & Application Process: Informal enquiries may be made to Head of Residence Services, Jess Coverdale, at jess.coverdale@nulondon.ac.uk. However, all applications must be made in accordance with the application process specified below:

Applications must include a covering letter of no more than one page that addresses the criteria for the role and a full curriculum vitae. Application materials must be emailed as one document via the 'Apply' button (HR@nulondon.ac.uk) by 11:59pm on Friday July 24^th, 2026. Please use the subject line ‘CC0726 - Community Coordinator Role’ when sending your materials.

The panel will be shortlisting for this position on a rolling basis, so please apply as soon as possible. We reserve the right to close this post before the closing date if we receive a large number of applications.

Please note that this role requires an basic or enhanced DBS. Our organisation acknowledges the duty of care to safeguard, protect and promote the welfare of our students and staff, and is committed to ensuring safeguarding practice reflects statutory responsibilities, government guidance and complies with best practice and Ofsted requirements. You must adhere to the above if you are offered a role with NU London.

Applications are welcome from all sections of the community and will be judged on merit alone. We welcome applications from all underrepresented groups, including the Global Majority. Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Please note that this role is not eligible for visa sponsorship.