Student Hub Team Leader

About you

You will be an experienced leader with a passion for delivering excellent customer service and enhancing the student experience. You will have the ability to lead, motivate, and develop a high-performing team in a busy, customer-focused environment.

You will be a confident communicator who can build strong relationships with a wide range of stakeholders and work collaboratively to improve services and achieve positive outcomes. With strong organisational and problem-solving skills, you will be able to manage competing priorities, make informed decisions, and respond effectively to complex issues.

Experience of working in a customer-facing, multi-channel service environment is essential. You will be comfortable using data and feedback to monitor performance, identify opportunities for improvement, and drive service excellence.

Above all, you will be proactive, resilient, and committed to continuous improvement, with a strong focus on delivering an outstanding experience for students.

About Us

The Student Hub is the first point of contact for students seeking support throughout their studies. Their questions matter, and we are here to provide advice, guidance, and reassurance at every stage of their journey with the University of Southampton. No issue is too big and no question is too small.

Thank you for your interest in joining the Student Hub Team.

Additional Information

Applications may be reviewed for the use of Copilot or other AI platforms. We encourage applicants to write in their own words and ensure that their application reflects their own experience and suitability for the role.

This is a full-time, permanent role. The position is campus-based and requires on-site working across all Student Hub locations, including Southampton campuses and Winchester School of Art.

To learn more about working in the Student Hub, visit our webpages. If you would like an informal conversation about this role or have any questions, please contact Lilly.Cooper@soton.ac.uk.

Further details:

• Job Description and Person Specification

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or recruitment@soton.ac.uk quoting the job number.

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