Senior Solutions Specialist

Our University

Ravensbourne University London is a dynamic institution at the intersection of creativity, business, and technology. Based in London’s Design District in the heart of North Greenwich, we are home to a diverse, global community in one of the world’s most vibrant business and creative hubs. 

The Role

This is a great opportunity to shape endpoint management, automation, cyber security compliance and digital transformation at Ravensbourne.

At Ravensbourne, our ambition is to enhance and continuously improve the digital experience for our staff and students. This is a hybrid role based at our SE London campus.  

The Senior IT Solutions Specialist will support, manage and develop Ravensbourne’s desktop and mobile computing devices and labs, including Windows and Apple Mac environments, as well as key desktop and enterprise software platforms. 

The role will help develop custom solutions using new and emerging technologies to empower and transform the organisation’s digital capabilities, including the digitisation of processes and workflows. 

The Senior IT Solutions Specialist will act as a senior engineering lead for Microsoft client devices and communications, implementing and maintaining the operational aspects of the University’s Microsoft endpoint infrastructure in alignment with architectural design and strategy, and working collaboratively with colleagues across the wider IT Services team. 

About You 

Essential Skills and Experience

• Suitably qualified and/or experienced in delivering technical support in a medium or large organisation.

• Experienced in delivering and supporting services in a mixed Windows and Apple Mac environment.
• Experienced in Microsoft Entra administration and Microsoft Intune, particularly device administration, application deployment and build management.
• Able to understand, support and improve IT technology services in a complex organisational environment.
• Able to communicate technical information clearly to colleagues, customers and service users at all levels, including through face-to-face support. 

Desirable Skills and Experience

• Experience of communicating information relating to IT projects clearly and effectively.
• Familiarity with the operation, support and development of IT technology in an education environment. 

Key Responsibilities

• Administer Microsoft Endpoint Manager/Intune, supporting managed Windows and Apple Mac devices.

• Act as a senior technical escalation point for complex endpoint, software and infrastructure issues.
• Package, deploy and maintain academic and professional services applications through the Company Portal.
• Develop device compliance and security reporting to support cyber security, governance and service improvement.
• Support Microsoft 365 administration, including provisioning, configuration, security and licensing.
• Manage and support specialist endpoint-related hardware, including laptop lockers and digital signage displays.
• Support asset management for end-user devices.
• Develop workflow automation and PowerApps solutions to improve business processes.
• Create documentation, training resources and guidance for IT Services colleagues and end users.
• Carry out testing of new technologies, products and service improvements. 

Why join us?

This is an opportunity to play a key role in a creative, collaborative and forward-thinking university environment, helping to deliver modern IT services that directly support the staff and student experience.

You will contribute to the ongoing development of endpoint management, automation, cyber security compliance and digital transformation, with the scope to improve services, introduce new solutions and make a visible impact across the University.

The role also offers the chance to work closely with colleagues across IT Services and the wider University, combining technical expertise with problem solving, service improvement and meaningful collaboration. 

Interviews: week commencing 17th August 2026

Advert information