Retail Supervisor

About the role

Every day is different in our retail team. From opening the store and receiving deliveries, to supporting customers with their lunch-time choices and helping the team deliver great service, you’ll play an important role in keeping our store running smoothly.

As a Retail Supervisor, you’ll lead shifts, support and motivate colleagues, and help create a welcoming experience for students, staff, and visitors. You’ll be hands-on, organised, and ready to get involved wherever you’re needed.

You’ll be responsible for:

• Leading and supporting the team during busy shifts
• Delegating tasks and solving problems quickly
• Ensuring excellent customer service and a well-presented store
• Maintaining food safety, stock rotation, and store standards
• Supporting opening and closing procedures
• Handling customer queries, including allergen-related questions

About You

We’re looking for someone who enjoys working in a fast-paced environment and takes pride in delivering great service.

You’ll have:

• Experience supervising or supporting a team in retail, hospitality, or a customer-focused role
• A positive attitude and the ability to motivate others
• Strong organisation skills and the ability to prioritise tasks
• Confidence dealing with customers and solving problems
• Good attention to detail and a commitment to safe working practices

If you enjoy keeping busy, working with people, and making every shift a success, we’d love to hear from you.

Further information 

This is a full-time, permanent position working 36.5 hours per week.

For an informal discussion about the role, please contact James Jeffery, Retail Operations Manager, at jj644@bath.ac.uk. Please note that applications must be submitted through the University’s official website.

To know more about the department please see Working in Campus Services

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

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