Registry & Operations Officer

Location: University of Huddersfield – London Campus, Stratford, Greater London (On-Site)

The Registry & Operations Officer provides high-quality administrative and operational support across Registry services, ensuring the effective delivery of student administration throughout the student lifecycle.
The role contributes to an excellent student experience through responsive service delivery, effective stakeholder engagement, and continuous improvement of Registry operations.

ABOUT THE ROLE

• Monitor student attendance and engagement in accordance with university policies and regulatory requirements.
• Maintain accurate attendance records, investigate discrepancies, and identify students requiring additional support.
• Arrange and conduct student intervention meetings, agreeing appropriate support plans and follow-up actions.
• Assess and approve authorised absence requests in line with university attendance policies and procedures.
• Produce attendance and engagement reports to support student success, compliance, and institutional reporting.
• Maintain accurate and up-to-date student records in accordance with university policies, regulatory requirements, and data protection legislation.
• Process student record amendments, ensuring information is accurate, complete, and updated within agreed timescales.
• Prepare documentation to support audits, regulatory reporting, and quality assurance activities.
• Identify and escalate data discrepancies, compliance risks, and complex cases to the appropriate manager.
• Support the delivery of student enrolment and registration processes for new and returning students, ensuring records are complete, accurate and compliant with university requirements.
• Process student Oyster photocard applications, building access card requests, and student ID card requests, ensuring accuracy and timely completion.
• Respond to student enquiries and process requests for official letters in a timely and professional manner.
• Liaise with internal Finance teams to resolve account issues.
• Administer assessment processes through university systems, ensuring the accuracy, integrity, and security of assessment data.
• Coordinate and administer academic misconduct, mitigating circumstances, and assessment appeals cases, ensuring compliance with university regulations and procedural requirements.
• Provide guidance to students and staff on assessment procedures, deadlines, and regulations, working with Student Support Services to coordinate reasonable adjustments where required.
• Coordinate end-of-module surveys, monitor response rates, and maintain records of student feedback outcomes.
• Promote equality, diversity, and inclusion in all aspects of practice.
• Provide excellent customer service to students, academic colleagues, and professional services teams.
• Undertake other duties commensurate with the grade and responsibilities of the post as reasonably required.

ABOUT YOU

Essential

• Educated to degree level or able to demonstrate equivalent relevant professional experience.
• Evidence of continuing professional development relevant to higher education administration, student services, or assessment operations.
• Demonstrable commitment to maintaining current knowledge of higher education regulations, assessment practice, and sector developments.
• Experience of working in a higher education administration environment.
• Experience of supporting student administration processes, including records management, attendance monitoring, or assessment administration.
• Experience of managing accurate and confidential records.
• Experience of coordinating administrative processes involving multiple stakeholders.

Desirable

• Postgraduate qualification in Higher Education, Education, Business Management, Public Administration, or a related discipline.
• Professional qualification or training in quality assurance, governance, project management, or continuous improvement.
• Experience of supporting or administering Course Assessment Boards and Award/Progression Boards.
• Experience of coordinating External Examiner processes.
• Experience of using student information systems (e.g. Salesforce) and virtual learning environments (e.g. Brightspace).
• Experience of administering academic misconduct, mitigating circumstances, and assessment appeals.
• Experience of supporting quality assurance, regulatory compliance, or audit activity within higher education.
• Experience of working collaboratively across academic and professional services teams.

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