Programme Delivery Manager

Location: Hybrid

About the role:

Are you an experienced programme delivery professional with a passion for operational excellence, people leadership and delivering outstanding participant experiences?

Join Imperial’s Lifelong Learning team as a Programme Delivery Manager, where you will lead the planning and delivery of a diverse portfolio of programmes. You will play a key role in ensuring programmes are delivered efficiently, professionally and to the highest standards.

This is an exciting opportunity to shape delivery operations within a growing and innovative area of Imperial.

What you would be doing:

• Lead operational planning and programme delivery across a portfolio of Lifelong Learning programmes
• Lead and coordinate programme delivery teams across a portfolio of programmes, bringing together Programme Delivery Coordinators, Associates and seasonal staff to support high-quality delivery and an excellent participant experience
• Coordinate workforce planning and resource allocation to meet programme delivery demands
• Work closely with senior colleagues, academics and stakeholders to ensure seamless delivery and resolve operational challenges
• Monitor budgets, programme logistics and delivery performance to ensure high-quality outcomes
• Use data, feedback and insight to identify opportunities for continuous improvement and operational efficiency
• Build strong relationships with internal and external stakeholders to support an exceptional participant experience

What we are looking for:

• Proven experience managing complex programme delivery in a fast-paced environment
• Strong organisational skills with the ability to manage competing priorities effectively
• A confident and collaborative approach to leadership and stakeholder management
• Excellent communication and problem-solving skills
• Financial and operational awareness, with experience managing budgets and resources
• A strong commitment to service excellence and continuous improvement

What we can offer you:

• The opportunity to play a key role in shaping and scaling Imperial’s growing Lifelong Learning portfolio
• A collaborative and supportive team environment with opportunities to lead and influence operational practice
• The chance to work with a diverse range of academics, professionals, clients and participants from around the world
• A competitive salary and generous benefits package, including 41 days’ annual leave and a highly competitive pension scheme
• Access to a wide range of staff benefits, wellbeing support and professional development opportunities

Further Information

This is a full-time, open-ended role based in South Kensington, with a hybrid working arrangement.

Due to the nature of the role, you will be required to work some evenings and weekends to support programme delivery, as well as occasional UK and international travel. The role may also involve supporting residential programmes on site. Time off in lieu and flexible working arrangements will be provided.

You will be required to undertake safeguarding training and act in accordance with Imperial’s safeguarding policies and procedures.  As this post is exempt from the Rehabilitation of Offenders Act 1974, a satisfactory Disclosure and Barring Service (DBS) check, at the appropriate level, will be required for the successful candidate.

If you require any further details about the role, please contact: Jade Wysocki – j.wysocki@imperial.ac.uk.

Please note that job descriptions are not exhaustive, and you may be asked to take on additional duties that align with the key responsibilities mentioned above.

Advert information