Product Support Senior Technician

Applications are invited for the post of Product Support Senior Technician in the Digital Solutions section of the directorate of Digital & Estates Infrastructure & Development.

The role holder will join the Product Support Team supporting a wide range of business systems and devices used across the University.

You will be expected to respond to IT product support cases raised in our Helpdesk system and communicate with users in person or by Teams. It is essential that the successful candidate has good communication and analytical skills, and the ability to work well both individually and as part of a team.

You must hold a minimum of 2 AS Levels or 1 A level or NVQ level 4 in a relevant subject area or have equivalent experience.

The ability to communicate through the medium of Welsh is desirable for this post.

The successful candidate will be expected to commence as soon as possible.

Please click 'Apply’ button above to be redirected to our application page. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 383865.

Closing date for applications: 14^th August 2026.

For an informal discussion, please contact Alison Heywood via e-mail: a.heywood@bangor.ac.uk or (01248) 382827.

Committed To Equal Opportunities

Advert information