Doctoral School Support Officer

Opportunity Overview 

Reporting to the Doctoral School Manager the post-holder will provide high quality, customer centric support in relation to PGR operational activity. This will involve delivering and supporting activities across the entire student lifecycle from admissions, student support to examinations.

There will be a strong drive to create a culture of continuous improvement and you will be expected to proactively identify and participate in the development and embedding of new initiatives designed to improve service or success rates.

If you would like more information before you apply or discuss your personal circumstances then please contact Tracie Harrington-Lord, Doctoral School Manager Research & Knowledge Exchange at t.harrington-lord@salford.ac.uk

Within your cover letter/personal statement you must address how you meet the criteria listed in the person specification (no more than one page of A4).

Key Responsibilities 

• Ensure SkillsForge PGR management platform is embedded into business as usual across the University and by all users.
• To support the delivery of greater efficiency to provide highest client satisfaction. Identify patterns and problem areas, and recommend and/or implement effective solutions to increase efficiency, through employing process improvement methodologies and the application of innovative thinking;
• Providing supervision and immediate support on issues raised by junior staff and filtering problems referred to senior management;
• Perform, analysis and evaluation of data, highlighting issues for further investigation and preparing reports to inform decision making;
• Undertaking long and short-term projects within area of specialism, or contributing to large, strategic-wide project teams 

About the School or About the Department 

Our Research and Knowledge Exchange team provide support for our colleagues in pursuit of research and enterprise activity, growth in research and enterprise income, and performance in the REF and KEF. Our delivery supports our ambitions to grow industry engagement and income, enhance the student experience, develop world class research, produce real-world impact, and develop a vibrant community of high-quality researchers and enterprising staff. The team work to support the development of a pervasive research and enterprise culture, through an environment of continuous improvement and excellent customer service, enhancing our industry collaboration activities and driving enterprise, research and growth.    

Job Description

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