Senior Student Experience Officer

Reports to Head of Student Support

Responsible for Student Experience Officers

About us 

pointblank is an award-winning music school specialising in Higher Education and short courses in subjects including Music Production and Sound Engineering, DJ Performance, Singing and Songwriting, Music Business, Software Engineering and Radio Production and Broadcasting.

As a TEF Gold-rated specialist music education provider, we take pride in teaching the creative process of making music at the highest level, supported by expert lecturers and state-of-the-art facilities. We provide a curriculum and experience deeply connected to the industry, ensuring students leave us with the professional tools they need to succeed in their careers.

pointblank holds Taught Degree Awarding Powers (TDAPs), which allows us to award our own degrees and maintain control over academic standards and student experience. This status reflects our reputation for excellence, evidenced by high student satisfaction scores in the National Student Survey (NSS).

This is your chance to join an exciting company providing opportunities for personal development. 

About the role 

This is a key role within the Student Support Department, with supervisory responsibility for the Student Experience Team and all day-to-day student experience activities, including communication to pointblank students.

You will manage the front desk including staff rotas, ensuring a friendly and polite first point of contact for all students, staff and guests visiting pointblank, and oversee the team to respond with speed and accuracy to email, phone and in-person enquiries.

You will contribute to team activities, KPI’s and implement improvement opportunities as identified by the team including attending training sessions relevant to the role.

About You

You will have excellent customer service skills, ideally with a qualification in this field, and practical experience of staff management. With a good understanding of students’ needs you will be an effective communicator, able to work calmly under pressure, and to prioritise work demands to meet deadlines.

This is a fantastic opportunity to join an exciting company with prospects for personal development and your commitment to excellence will be instrumental in achieving our goals.

Working at Point Blank 

This is a full-time, permanent position based on-campus in London, N1.

We offer a competitive range of benefits including: 

• Private Medical Insurance
• Employee Assistance Programme (EAP)
• Training & development opportunities, including free pointblank courses
• Discounted gym membership
• Company events and socials

How to apply 

Please visit our website for full details and how to apply via the 'Apply' button above.

Point Blank is an equal opportunities employer and welcomes applications from all sections of society. 

*You must have the right to work in the UK, as we are unable to provide UKVI sponsorship for this role*

Applications will be reviewed as received therefore early submission is recommended. Due to the high volume of applications received, we are unfortunately unable to contact you unless you have been shortlisted.