Faculty Business Support Officer

Are you passionate about improving services, driving change and delivering an excellent student experience?

About the role 

Lead and continuously improve Faculty administration service of casework resolution. Provide specialist advice, guidance and data informed insights to support decision-making and service excellence. Drive process improvement, regulatory compliance and operational efficiency across the Faculty. Deputise for Faculty Registrar providing leadership and representation at meetings and committees as required. Contribute to enhancing the student experience.

For more information on Faculty of Health please visit our dedicated webpage at https://www.plymouth.ac.uk/schools

For this role, you will need to be on site 3 days a week. Although we can accommodate working from home for this role, flexibility to be on-site will be expected due to business needs. 

For an informal discussion to find out more about the role then please contact Andrea Evans: by email at andrea.evans@plymouth.ac.uk 

What we’re looking for 

You will have: 

• A-level or equivalent qualifications
• Higher Education administrative experience
• Experience managing student related processes such as complaints, appeals, conduct and wellbeing
• Strong critical analytical and project management skills.

For more information about the job and the person specification, please refer to the job description.

About us

The Faculty of Health holds four Silver Athena Swan awards, which recognise our commitment to supporting gender equality within higher education.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Closing date: 12 midnight, Monday 31 August 2026

Our Offer

A successful external candidate for this position would be employed by the University of Plymouth Services Limited, a wholly owned subsidiary of the University of Plymouth. Employees of the University of Plymouth Services Limited work alongside the University of Plymouth colleagues in delivery of Plymouth’s strategic vision, and will adopt the University of Plymouth’s HR policies and procedures in full unless otherwise stated.

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed here.

Additional Information

The University of Plymouth is building an inclusive and equitable university where everyone feels represented, supported, and empowered to thrive. Our commitment to equity, diversity and inclusion is guided by the Inclusive Institutions Framework, a strategic and externally validated approach that embeds these principles across the entire institution. To find out more please visit our Equality, Diversity and Inclusion webpages

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