Associate Director (Online Programme Unit Operations) (112001-0826)

Duration: Fixed-term contract for 18 months.

About the Role  

Informal Queries

• For informal queries about the role, please contact Sam Hardy (Director of Flexible & Online Learning Division) at Samuel.A.Hardy@warwick.ac.uk.

The Associate Director (Online Programme Unit Operations) is a senior leadership role responsible for the commercial and operational delivery of the University's online education portfolio. Leading the Online Programme Unit, the postholder will drive sustainable growth, revenue performance and operational excellence across the full online student lifecycle, from initial lead generation and recruitment through to student success and graduation. Working closely with academic departments, professional services teams and external delivery partners, the role will ensure a seamless, high-quality student experience while delivering against ambitious financial and strategic objectives. The postholder will provide leadership for a growing multidisciplinary team, oversee supplier performance and partnership management, and play a key role in shaping and implementing the University's online education operating model, ensuring it is scalable, financially sustainable, data-informed and aligned with institutional priorities.

About You  

You are a commercially minded and operationally focused leader with a proven track record of delivering growth, performance and service excellence within complex organisations. You will bring substantial experience of leading large-scale online, digital or education-related services, with responsibility for strategy implementation, operational delivery, financial performance and organisational change. Comfortable working in a fast-paced and evolving environment, you are able to turn strategic ambitions into practical, scalable operating models that deliver measurable outcomes.

You will be an exceptional relationship builder, able to establish credibility and influence with senior academic leaders, professional services colleagues and external partners. With strong commercial awareness and a data-driven approach to decision making, you will have experience managing budgets, driving revenue growth, overseeing supplier performance and delivering against challenging KPIs. You will be passionate about creating outstanding user experiences, leading high-performing teams and fostering a culture of continuous improvement, innovation and collaboration. Most importantly, you will be motivated by the opportunity to help shape and scale a strategically important area of the University's future education portfolio.

Full details of the duties and selection criteria for this role can be found in the vacancy advert on the University of Warwick's jobs pages. You will be routed to this when you click on the 'Apply' button.

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