Omni-Channel Digital Experience Manager

This role sits at the heart of our omni-channel approach, working across askUS as the University’s single front door for student enquiries, and our specialist service teams who support more complex cases. You’ll work closely with customer-facing teams, technology colleagues, product owners, data specialists, content owners and suppliers to make sure our systems and processes support a joined-up, end-to-end experience. Together, you’ll help strengthen consistent CRM use, knowledge management, self-service, automation and proactive support, using insight to reduce avoidable contact and improve service quality.

Key Responsibilities

We’re looking for someone who can bring together people, process, technology and data in a complex customer service environment. You’ll have experience of leading teams, supporting technology-enabled change, and working with CRM, knowledge bases and wider customer contact technologies.

If you’re collaborative, practical and motivated by improving the experience for students, colleagues and customers, we’d love to hear from you.

What's in it for you? 

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences.  Our difference makes us stronger, and together we share a passion for improving students' lives
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
• Our Peel Park campus is unique with lots of green spaces and great transport links including Salford Crescent train station means we're easy to get to

Please note this opportunity may close early depending on applicant volume.

Job Description

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