Receptionist (Sports Training Village)

The Department of Sports Development and Recreation at the University of Bath manages and organises a range of activities under the University’s sports brand -Team Bath. The Department aspires to create a world leading multi-sport environment providing activities, services and facilities for students, university staff, the local community and high-performance athletes. 

In addition, we are recognised by UK Sport as one of only six Elite Training Centres, providing the training base for around 250 international level athletes.

This is an opportunity to become part of a professional and progressive organisation at the leading edge of sport, health and fitness. 

About the role

We are looking for an experienced Receptionist to join our team to enable the smooth running of our sports facilities.

You will:

• Be the first point of contact for all general sports enquiries and will have responsibility for booking and taking payments for facilities, classes, courses, and supporting the Operations team with day-to-day operations. 
• Play a vital role in supporting the Reception Manager in implementing the access policy and providing excellent customer service as part of our committed and dedicated Reception team.

There are physical elements to the role, including assisting with security incidents and the emergency process when evacuating customers and users safely from the facilities.

About you

You should have:

• Experience working with a range of customers and age groups
• Excellent interpersonal and customer care skills
• Sound IT skills to enable you to deliver high standards of service to our students, staff, public, high performance sports partners and visiting athletes.

Further information

This is a full-time position and you will be required to work an average of 36.5 hours per week over a 3-week rotating rota covering the facility opening hours and business needs between 05:45-22:30 (weekdays) and 07:30-19:30 (weekends).

Due to the working hours and shift pattern, this role is only suitable for those aged 18 years and over.

This role requires a basic DBS check which we would organise for you, and we will support you with all the training you need to thrive in this inspiring environment.

For an informal discussion about the role please contact Claire Sidebottom, Reception Manager (adsceas@bath.ac.uk).

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff.

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