Commercial Business & Receptions Operations Manager

About the role 

At the University of Bath, we're proud of the experiences we create for our students, visitors, conference delegates and summer school guests. From welcoming new students to delivering major events and commercial programmes, our teams play a vital role in ensuring every interaction with the University is positive, professional and memorable.

We're looking for an experienced Commercial Business & Receptions Operations Manager to lead our year-round reception services and summer commercial operations, helping us deliver outstanding customer experiences while maximising commercial opportunities across our campus. You will be responsible for the operational management of our Residence Experience and Campus Services receptions, ensuring students receive a consistently excellent service throughout their time living with us. 

You will oversee key customer touchpoints including arrivals, departures, accommodation access, enquiries and reception operations across campus and city locations. Alongside this, you'll lead the planning and delivery of our successful summer business, including conferences, events, group bookings and summer schools. Working closely with colleagues across the University and external clients, you'll ensure every event is delivered to the highest standard while achieving ambitious commercial and financial objectives.

To find out more about the department - Join the Campus Services team

About you

You will bring:

• Significant experience managing sales, events, hospitality, accommodation or conference operations.
• A proven track record of leading, motivating and developing successful teams.
• Strong commercial acumen, including forecasting, budgeting and performance management.
• Experience building effective relationships with clients, customers and a wide range of stakeholders.
• Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
• A proactive, solutions-focused approach with the confidence to drive positive change.
• Outstanding communication skills and a commitment to delivering excellent customer experiences.

Experience within higher education would be advantageous, but we also welcome applications from professionals working in hospitality, hotels, conferences, events, visitor attractions or similar customer-focused environments.

Further information

This role is offered on a full-time, permanent basis, working 36.5 hours per week.

For an informal discussion about the role, please contact Clare Cobb, Residence Experience Manager at C.Cobb@bath.ac.uk. Please ensure that you submit your application through the University of Bath website.

We consider ourselves to be a university where difference is celebrated, respected and encouraged. We have an excellent international reputation with staff from over 60 different nations and have made a positive commitment towards gender equity and intersectionality receiving a Silver Athena SWAN award. We truly believe that diversity of experience, perspectives, and backgrounds will lead to a better environment for our employees and students and encourage applications from all genders, backgrounds, and communities, particularly from under-represented groups, and value the positive impact that will have on the university. We are committed to maintaining a safe and secure environment for our students, staff, and community by reinforcing our Safer Recruitment commitment.

We're very proud to be a signatory of the Armed Forces Covenant. an accredited Disability Confident Leader; autism friendly university, committed to building disability confidence and supporting disabled staff. 

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