CRM Officer

Opportunity Overview

The University of Salford is looking for an experienced Industry CRM Officer Digital to join the Research & Knowledge Exchange Directorate on a fixed-term maternity cover contract. This is an exciting opportunity for a highly organised, analytical, and customer-focused professional with hands-on experience of CRM administration/development, ideally Microsoft Dynamics 365., to support our industry engagement and external partnerships. We are looking for a proactive problem solver who thrives on collaboration, drives continuous improvement, and is passionate about using data and technology to support organisational growth and impact.

Applicants should be aware that this advert may close early if we receive a high volume of applications.

Key Responsibilities 

• Lead on the development of the ICRM user interface, migration of data, workflow and reporting. 
• Lead on business readiness, User Acceptance testing, launch and adoption
• Be the expert point of contact, engaging and consulting with the University customer and user community, including academic and professional service colleagues at all levels and, using your experience of D365, find solutions to business requirements and to facilitate changes and improvements
• Liaise and negotiate with external and internal stakeholders in pursuit of the best business solutions
• Develop and oversee the production of business intelligence reports, providing in depth interpretation and analysis of the University's business engagement activity to senior decision makers within the University

 About Research and Knowledge Exchange  

Our Research and Knowledge Exchange team provide support for our colleagues in pursuit of research and enterprise activity, growth in research and enterprise income, and performance in the REF and KEF. Our delivery supports our ambitions to grow industry engagement and income, enhance the student experience, develop world class research, produce real-world impact, and develop a vibrant community of high-quality researchers and enterprising staff. The team work to support the development of a pervasive research and enterprise culture, through an environment of continuous improvement and excellent customer service, enhancing our industry collaboration activities and driving enterprise, research and growth.    

What's in it for you? 

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Professional development - we offer a comprehensive package of training and development opportunities to help you achieve your full potential
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships

Job Description

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