Applications Support Analyst

Full-time: 35 hours per week

Fixed-term: 2 years

Together we can do great things. Be part of something bigger.

With roles from hospitality to research, there’s a career for everyone at the University of Edinburgh. We can offer opportunities for you to develop in your career and make a real difference in the communities around us while contributing to the world at large. 

The University of Edinburgh is a world-class organisation. We are a large University covering a wide range of activities. In Professional Services, we support the University’s research and teaching, offering many career and role specialisms.

The Opportunity:

We’re currently offering an exciting role for an IT/Applications Support Analyst to join our friendly Production Management team and work at the heart of one of the world’s leading universities. The role involves:

• Providing high quality technical support for corporate applications and working with colleagues and business partners across areas to ensure the smooth running of LIVE systems primarily under Student/Academic services (e.g. Tribal SITS)
• Contributing specialist business and technical expertise to project teams ensuring that new IT systems and facilities are introduced successfully with minimal risk to the ongoing operation of university business.
• Proven problem-solving skills ideally backed by considerable professional experience of working in an IT support role.
• Ability to learn and support a broad range of technologies within a variety of business contexts often working simultaneously on a range of differing problems progressing each based on customer and technical requirements.
• Confidence and flexibility to work under pressure to deliver effective and high-quality solutions.
• Proven ability to successfully interact with both technical and non-technical colleagues at all levels in both verbal and written communications.
• In depth knowledge of RDBMS such as Oracle or SQLServer, one or more web-based software development tools that includes Python/Django, ColdFusion and related frameworks and exposure to working with SaaS/Cloud integrations.

People have always been at the heart of our work. Our people are at the centre of the University community and everything we do. We value colleagues with drive, determination and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful flexibility that works for you.

A career with us has a range of other benefits that can be tailored to your lifestyle: 

• Professional development and subject matter expertise
• Opportunities to develop new skills and broaden your experience
• Working within one of the world’s leading universities

This post is full-time (35 hours per week); however, we are open to considering part-time or flexible working patterns ie compressed hours or staggered start/finish times. This role offers a hybrid working pattern, with weekly anchor days worked on-campus in Edinburgh and the rest from home.

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