CRM Manager

We are a world class research-intensive university. We deliver teaching and learning of the highest quality. We play a leading role in economic, social and cultural development of the North East of England. Attracting and retaining high-calibre people is fundamental to our continued success.

The Role
We are seeking a talented, self-directed and ambitious marketing professional to lead the development of the University's CRM strategy, leading a team of CRM professionals, including the development and embedding of innovative and integrated email campaigns and ensuring that the University's CRM systems and staff resource/structures are fit for purpose.

Your role is integral to the Central Marketing team, who need a CRM leader to optimise and transform our communications delivery leading to impactful marketing and communication campaigns. The CRM team that you will lead is responsible for the management of key CRM platforms, data governance, and the development of effective relationships with key stakeholders to deliver CRM activities to a wide range of audiences.

For further information about this post or to have an informal, confidential chat, please contact Jason Yip - Head of Marketing Web, CRM and Analytics jason.yip@ncl.ac.uk.

Interviews will be held on 30th September 2026.

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