Director of Service Delivery & Resilience

Location: Jubilee Campus

Interview date: To be confirmed

Following the appointment of a new Chief Digital & Information Officer (CDIO) and internal restructure of our Senior Leadership Team (SLT), Digital & Technology Services (DTS) are seeking an outstanding leader to join us as Director of Service Delivery & Resilience. Reporting directly to the CDIO, this strategic role will lead the transformation of service delivery across the University of Nottingham’s global digital estate.

As the senior leader responsible for service delivery, operational excellence and resilience, you will define and deliver a clear vision for a secure, reliable and customer-focused digital ecosystem. You will lead the development of service strategies, resilience frameworks and operating models that ensure our technology services remain robust, scalable and aligned to the university’s strategic ambitions.

You will oversee service management, business continuity, disaster recovery and major incident response, while driving continuous improvement through industry best practice, performance insight and effective governance.

Working closely with colleagues across DTS and the wider University, you will champion a proactive, resilience-first culture that balances operational stability with digital innovation.

We are seeking a highly credible leader with significant experience in large-scale IT operations, service management and organisational transformation. You will bring strong stakeholder engagement, supplier management and crisis leadership capabilities, alongside a passion for delivering exceptional digital services.

Join us and help shape the University of Nottingham's digital future

What the university offers:

• A friendly, diverse, and supportive working environment
• A hybrid working arrangement with the blended approach of home and office working 
• Generous holiday entitlement of 30 days (or pro rata) plus standard bank holidays and five university closure days including closure between Christmas and New Year
• We are committed to staff development through the provision of training, continued support, and career progression opportunities
• You will have access to a range of benefits and rewards, including fitness and health facilities, staff discounts, travel schemes and many more. To find out more about what we can offer you, follow the link to our benefits website 

Further information is available in the role profile. To apply for this vacancy please click ‘Apply Now’ to complete your details. Your working hours will be 36.25 hours per week. If you are interested in part-time work (minimum 29 hours per week), we encourage you to apply. Please specify your preferred hours in your application. We may also consider job share arrangements. 

Please contact the DTS Admin Team, UI-DTS-Admin-Team@nottingham.ac.uk if you have further questions about this role. Please note that applications sent directly to this email address will not be accepted.

Further details:

We are proud to be a Disability Confident Employer (Level 2) employer. Increasing the diversity of our community is extremely important to us and we are committed to the aims of Disability Confident Scheme. 

We are the first university to have achieved Athena Swan Gold Award.

To help you succeed, we published Candidate Guidance to provide support on the application and interview process.

Discover our benefits, visit Your Benefits website.

We welcome applications from UK, Europe and worldwide and aim to make your move to the UK as smooth as possible. Visit the Moving to Nottingham page for details.

Your application will be considered on an equal basis, subject to the relevant permission to work in the UK as set out by UK Visas & Immigration.

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