Student Liaison Officer - Higher Education

Location: East India Docklands, London

About Us 

At ARU London, supporting students is about more than processing applications. It is about making sure every applicant receives the guidance, communication and support they need to move confidently through their journey into higher education.

We are looking for a Student Liaison Officer to join our Recruitment team and play an important role in supporting prospective students from application through to enrolment.

This is a student-facing role requiring someone who is organised, approachable and experienced in supporting students through the application process. A strong understanding of Student Finance England and the student finance application process is essential, as you will regularly support applicants with finance-related queries and applications.

You will work closely with applicants, Education Consultants, Admissions and other internal teams to ensure applications progress smoothly, outstanding actions are followed up and students receive a professional and supportive experience throughout.

If you are patient, proactive, knowledgeable about Student Finance and motivated by helping students overcome barriers during the application process, we would love to hear from you.

What You’ll Be Doing

• Acting as a key point of support for applicants throughout the application and admissions process.
• Supporting students with Student Finance applications and related queries.
• Helping applicants understand the Student Finance process, what information or evidence may be required and the next steps they need to take.
• Following up with students regarding outstanding Student Finance actions where required.
• Responding to applicant enquiries by phone and email in a warm, timely and professional manner.
• Supporting applicants with personal statements, application forms and required documentation.
• Tracking applications and keeping student records accurate and up to date on the CRM.
• Carrying out quality checks on applications and documents before they are submitted to Admissions.
• Working closely with Admissions to resolve missing information and support eligibility checks.
• Following up with applicants who have outstanding documents, incomplete applications or actions still to complete.
• Helping students understand each stage of their application journey.
• Maintaining clear and accurate records of applicant conversations, progress and outstanding actions.
• Handling applicant questions and concerns calmly and professionally.
• Escalating more complex Student Finance, Admissions or application cases to the appropriate team when required.
• Supporting the wider Recruitment team with administrative tasks that help reduce delays and improve the student experience.

What We’re Looking For

Student Finance Experience – Essential: You must have a strong working understanding of Student Finance England and previous experience supporting students with Student Finance applications, queries or related processes.

Student Support Experience: Previous experience working within higher education, further education, student services, admissions, student support or a similar student-facing environment is highly desirable.

Communication: Strong written and verbal communication skills, with the ability to explain potentially complicated processes in a clear, patient and easy-to-understand way.

Organisation: Excellent organisational and case-management skills, with the ability to manage multiple students, follow up consistently and work to deadlines.

Attention to Detail: You will need to be confident checking documents, application information and CRM records for accuracy and identifying missing or incomplete information.

Systems: Comfortable using CRM systems, email, spreadsheets and other internal tracking tools.

Problem Solving: Able to take ownership of student queries, investigate issues and work with the appropriate internal teams to help move applications forward.

Interested?

Please click the 'Apply' button above. 

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