Commercial and Visitor Experience Manager

About the Courtauld

The Courtauld Gallery is one of the world's leading art museums, renowned for its exceptional collection of paintings, drawings, prints and sculptures spanning the Renaissance to the 20th century. Located in the historic Somerset House in the heart of London, the Gallery is home to masterpieces by artists including Van Gogh, Manet, Cézanne and Monet.

Following a major transformation project, the Courtauld Gallery offers inspiring exhibitions, innovative interpretation, and a welcoming, accessible visitor experience that connects audiences with some of the greatest works of art ever created. Through its programme of exhibitions, events and public engagement, the Gallery welcomes visitors from around the world and plays a vital role in making art accessible, relevant and meaningful for all.

Commercial and Visitor Experience Manager

We are seeking an experienced and motivated Commercial and Visitor Experience Manager to support the delivery of exceptional visitor experiences and commercial performance across the Courtauld Gallery.

Reporting to the Head of Commercial and Visitor Experience, you will be responsible for the day-to-day management of visitor-facing operations, including admissions, ticketing, retail and front-of-house services. You will lead and develop a team of supervisors and Visitor Experience Assistants, ensuring high standards of customer service, operational efficiency and visitor engagement.

This is an exciting opportunity for an ambitious operational manager who enjoys leading people, driving performance and creating memorable experiences for visitors in a world-class cultural institution.

What We're Looking For

We're looking for a confident and engaging manager with experience in a gallery, museum, visitor attraction, retail or customer-focused environment.

You will have a proven track record of leading teams, delivering excellent customer service and managing busy operational environments. You will be commercially aware, organised and proactive, with the ability to motivate others and maintain high standards while balancing competing priorities.

You will enjoy working collaboratively, using visitor feedback and operational data to improve performance and contribute to the continued success of the Courtauld Gallery.

Role Details

Permanent | Full Time | Salary: Grade 5, £39,406 per annum

Why Join Us?

At the Courtauld, we offer a supportive and inspiring environment where professional growth is encouraged. Some of our benefits include:

25 days annual leave + the equivalent of the Courtauld’s closure days | Bicycle Loan, Season Ticket Loan | Free Gallery Access & Discounts | Staff discounts at our onsite café and coffee shop | Wellbeing Support & Employee Assistance Programme

How to Apply

If you are passionate about leading teams, delivering exceptional visitor experiences and driving commercial success in a world-class cultural institution, we would love to hear from you.

Please review the Job Description and Person Specification and submit:

• An up-to-date CV; and
• A supporting statement (maximum one side of A4) outlining your interest in the role and how your experience meets the key requirements.

We look forward to receiving your application.

Closing Date: Friday 30 October at 17:00 (GMT)

As an equal opportunities employer, the Courtauld is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Courtauld.

Advert information