Head of Library User Experience and Quality

About the Role
Queen Mary University of London is seeking an outstanding and experienced leader to join Library Services as our new Head of Library User Experience and Quality.

This is an exciting opportunity to shape and lead the delivery of high-quality, user-focused library services across one of the UK's most diverse and ambitious research-intensive universities. Reporting to the Director of Library Services, you will be a key member of the Library Services Senior Management Team, contributing to strategic planning and service development while leading a large, multi-site operational team.

The role has responsibility for the management of our physical library and study environments, enquiry and support services, user experience and quality frameworks, health and safety, and the continuous improvement of frontline services. You will oversee a team of more than 30 staff delivering support across three libraries and multiple learning spaces that collectively welcome over one million visits each year.

Working collaboratively with colleagues across the University and the wider higher education sector, you will ensure our services continue to evolve to meet the changing needs of students, researchers, staff and visitors.

About You
You will be an experienced manager with a strong track record of leading user-focused services within an academic library or similar. You have:

• Experience of managing library enquiry services across multiple sites.
• Experience of leading and developing high-performing teams, creating an inclusive, supportive and customer-focused culture.
• Knowledge of user experience methodologies and quality assurance frameworks.
• Excellent analytical and communication skills, with the ability to use data and evidence to drive service development.

About Library Services
Library Services is a major part of the Student Experience Directorate and supports learning, teaching and research across Queen Mary. We provide services across multiple campuses, delivering library spaces, collections, research support, academic skills development and digital services for our diverse university community. We are committed to service excellence, innovation and continuous improvement, supporting Queen Mary's vision to be the most inclusive university of its kind in the world.

About Queen Mary
At Queen Mary University of London, we believe that a diversity of ideas helps us achieve the previously unthinkable.

We continue to embrace diversity of thought and opinion in everything we do, in the belief that when views collide, disciplines interact, and perspectives intersect, truly original thought takes form.

Benefits
We offer competitive salaries, access to a generous pension scheme, 30 days’ leave per annum (pro-rata for part-time/fixed-term), a season ticket loan scheme and access to a comprehensive range of personal and professional development opportunities. In addition, we offer a range of work life balance and family friendly, inclusive employment policies, flexible working arrangements, and campus facilities.

Queen Mary’s commitment to our diverse and inclusive community is embedded in our appointments processes. Reasonable adjustments will be made at each stage of the recruitment process for any candidate with a disability. We are open to considering applications from candidates wishing to work flexibly.

We particularly welcome applications from people who identify as Black, Asian or Minority Ethnic groups as these groups are underrepresented at this level at Queen Mary.

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