Facilities Coordinator

Reports to: Senior Facilities Officer (who reports to the Head of Facilities)

Location: London — campus-based role across four University buildings, all within walking distance of one another

Hours: Monday to Friday, 08:00 to 16:30 (five days a week on site)

Benefits: Generous benefits package including 25 days' holiday allowance pro rata (excl. bank holidays), group life assurance, group income protection, pension scheme, and private healthcare (optional)

In the role of Facilities Coordinator, you will form part of the wider operational team, providing timely and efficient support to Facilities, to ensure the University provides an exceptional student experience and maintains high-quality campus space at all times. This is a physically demanding position.

You will be working in the University Facilities team, which includes a Senior Facilities Officer reporting directly to the Head of Facilities.

About the University

Founded in 2012, Northeastern University London (formerly known as New College of the Humanities) has established itself as a prestigious higher education institution based in the heart of London. After becoming part of Northeastern University's global network in early 2019, the University has undergone a period of rapid growth, having been granted Taught Degree Awarding Powers in February 2020 and moved to a new, state-of-the-art campus in 2021. The University continues to grow further, expanding its campus space, student cohort, network and opportunities year on year.

Duties and Responsibilities

• Conducting daily campus checks, with a specific awareness to health and safety matters and the presentation and functionality of teaching space.
• Health and Safety reporting including means of escape, temperature checks, fire extinguishers and emergency lighting tests.
• Liaising with and supporting University contractors to schedule maintenance visits, including M&E, ensuring contracts are in place and work is carried out to a high standard; procuring quotes and arranging works where these cannot be completed by the onsite facilities team.
• Day-to-day support to the facilities team in maintaining a safe and high-quality campus environment for the university community.
• Regular classroom and space reconfiguration, including physical work such as moving furniture into storage areas or into new layouts, and handling moveable wall partitioning.
• Maintaining building/asset records and site documentation.
• Assisting the Senior Facilities Officer with day-to-day department and University administration, such as reconciling credit card statements, responding to facilities queries raised by staff or students, campus organisation, consumable orders, milk and fruit distribution etc.
• Day-to-day operation of Facilities systems such as building management, Health and Safety, and risk management platforms.
• Providing support to the Operations department as needed, signposting students to University facilities and other services.
• Assisting with porterage and deliveries, liaising with departments, security and the landlord security team to ensure that deliveries are accepted.
• Acting as a University Fire Warden and First Aider (required training will be provided).
• Occasional work outside of normal office hours, in support of events or other University activities.
• Developing and maintaining excellent working relationships with the staff and student community.
• Any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training, and as instructed by Management.

Person Specification

Criteria marked (essential) must be met; criteria marked (desirable) are an advantage but not required.

• Undergraduate degree, or formal training in health and safety (e.g. IOSH/NEBOSH) (desirable)
• Experience working in a physically demanding facilities or support services role within a professional environment, e.g. Office Junior or Facilities Assistant (essential)
• Clear, professional communicator, comfortable liaising with contractors and building occupants (essential)
• Experience working with Hard and Soft Facilities services such as cleaning, security and M&E (essential)
• Experience working across multiple sites or buildings (essential); prior experience within the education sector is (desirable)
• Strong written communication and interpersonal skills, able to deal with individuals at various levels (essential)
• Strong administrative and organisational skills; comfortable managing multiple concurrent requests across sites, and able to prioritise and work under pressure (essential)
• Able to work collaboratively and effectively in a team environment (essential)
• Ability to operate on your own initiative and take a proactive approach to supporting the team (essential)
• Good problem-solving and creative thinking; able to adapt quickly and positively to changing demands and priorities (essential)
• Confidence in approaching new systems and procedures (essential)

Additional Information

To apply for this role please click on the ‘Apply’ button above.