Assistant Facilities Operations Manager

About the Role

As Assistant Facilities Operations Manager, you will play a pivotal role in delivering high-quality, customer-focused Facilities Management services across multiple campus locations.

Working within our Estates, Environment and Facilities team, you'll provide operational leadership across a diverse range of Soft FM services including:

• Front of House and Reception Services
• Portering and Site Services
• Cleaning and Environmental Services
• Waste Management
• Grounds Maintenance
• Catering Services
• Contractor and Supplier Management
• Campus Operations and Events Support

You will lead teams, manage key service contracts, engage directly with senior stakeholders and drive operational excellence, ensuring our campuses remain safe, welcoming, compliant and fit for the future.

As a key member of the management team, you'll deputise for the Facilities Operations Manager when required and participate in a Duty Manager rota, making critical operational decisions that keep the University running smoothly.

What You'll Be Doing

Leading High-Performing Teams

You'll inspire, coach and develop Facilities staff to consistently deliver exceptional standards of service while creating a culture of accountability, collaboration and continuous improvement.

Driving Operational Excellence

You'll oversee day-to-day facilities operations, monitor service delivery, conduct inspections and audits, and ensure services consistently exceed expectations.

Building Strong Relationships

You'll be the trusted point of contact for stakeholders across academic and professional services departments, developing strong partnerships and proactively responding to operational needs.

Managing Contractors and Service Partners

You'll hold suppliers accountable for performance, manage KPIs and SLAs, lead review meetings and identify opportunities to improve quality, efficiency and value for money.

Making Things Better

You'll continuously seek out opportunities to improve services, introduce innovation, streamline processes and enhance the campus experience.

Protecting Compliance and Safety

You'll champion health, safety and regulatory compliance, ensuring the highest standards are maintained across all facilities operations.

Essential Experience & Skills

• Experience managing Facilities Management or Soft FM services within a complex operational environment
• Proven people management experience including performance management, absence management, coaching and staff development
• Strong contract management experience, including SLA and KPI monitoring
• Excellent communication, influencing and relationship-building skills
• Experience managing budgets and delivering services within financial constraints
• Strong problem-solving and decision-making skills
• Ability to manage multiple priorities and respond effectively to changing operational demands
• Commitment to delivering high-quality, customer-focused services
• Experience of working collaboratively with diverse stakeholders and service users

Why Join City St George's?

At City St George's, you'll be part of a university that is ambitious, inclusive and committed to excellence.

You'll have the opportunity to:

• Make a visible impact across multiple London campuses
• Work with talented and committed colleagues
• Lead meaningful service improvements
• Influence the student and staff experience every day
• Develop professionally within a large and complex estate
• Be part of a culture built around our values: We Care. We Learn. We Act.

Closing date for applications:  4th November 2026 at 11:59pm

Interviews are scheduled to take place on: TBC

The selection process will involve an interview and a presentation. 

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