Product Assistant

Help shape the digital experience at Middlesex. Are you interested in digital products, technology and improving the experience of users? 

We’re looking for a Product Assistant to join our Product Management Team, helping to support and improve the digital products and services used across our global university community. Working with Product Specialists and users, you’ll help understand needs, test and maintain systems, resolve issues and support continuous product improvement 

What you will be doing as a Product Assistant, your role will include: Supporting the day-to-day management and improvement of digital products. Collaborating with global users to understand their needs and feedback. Contributing to business cases and benefits realisation. Carrying out product testing and maintenance. Providing product support and training Helping build a product-focused culture across the University.

What we’re looking for: You’ll have experience of supporting digital products across a product lifecycle, ideally within higher education. Experience in Student Journey systems is preferred, such as Ellucian Banner. We are also interested in experience in other areas such as CRM, corporate websites, VLE or library systems, ERP, Oracle eBusiness Suite or business productivity tools. Just as importantly, 

You will have: Strong analytical and problem-solving skills A strong focus on customer satisfaction and user experience. Excellent written and verbal communication skills. Flexible and adaptable in a fast-paced environment. 

Ready to make an impact? If you enjoy getting to the heart of user needs, solving problems and making digital products work better for the people who use them, we’d love to hear from you.

If you wish to discuss the job in further detail please contact Kerry Pearce, Product Manager, k.pearce@mdx.ac.uk

Middlesex is committed to fostering an inclusive working environment where everyone can thrive. We encourage applications from underrepresented groups, including people from Black, Asian and minority ethnic backgrounds, disabled people, LGBTQ+ people, women, and gender non-conforming individuals. All recruitment decisions will be based on merit. We value the diverse perspectives, experiences and talents that people from all backgrounds bring to our global community.

Please note that applicants must already have the right to work in the UK, as visa sponsorship is not available for this position.

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