Enquiries & Applicant Support Officer

Under the guidance of the Enquiry and Applicant Support Manager for Enquiries and Admissions Service, you will be required to support the delivery of a comprehensive, customer focused, integrated, cost effective and progressive enquiries and conversion activity and provision.

About the role

You will support the Enquiry and Applicant Support Manager to maintain relationships with faculties in international recruitment activities.

You will be part of a dedicated frontline team delivering and promoting high level customer focus in order to support the prospective applicant and student journey, increase conversion from enquiry, through application and offer, to enrolment ensuring the provision of accurate and timely information and guidance to pre and post application enquirers across a range of platforms/channels.

Key Responsibilities:

• Administration in a busy enquiries/ higher education function/environment
• Analysis, interpretation and reporting on data
• Building relationships with a variety of stakeholders & influencing colleagues
• Delivering activities and events which support business priorities
• Liaising with customers face to face/by telephone/in writing
• Working both independently and as part of a team
• Monitoring and reporting on financial information, using findings to inform decisions
• Working in a dynamic customer service environment

Due to the nature of the role, unfortunately we are unable to accommodate working from home.

This is a full-time position working 37 hours per week on a fixed-term basis for 6 months to cover a secondment.

For an informal discussion to find out more about the role then please contact Jayne Hines: by email at jayne.hines@plymouth.ac.uk

We’re currently unable to sponsor this role under the Skilled Worker visa route. However, we welcome applicants who already have the right to work in the UK, including those on visa routes we can accept (e.g. Graduate visas).

Please demonstrate how you meet the essential criteria outlined in the knowledge, qualifications, training and experience elements of the job description in your supporting statement.

For more information about the job and the person specification, please refer to the job description.

About us

You will be working as part of a high volume, fast paced, proactive and friendly team.   Working to challenging and changing deadlines you will be required to be lean new processes and systems quickly and efficiently. Full training and full support will be provided by our supportive team.

Application Process

Please apply online, demonstrating how you meet the essential criteria outlined in the knowledge, qualifications, training, skills and experience elements of the job description in your supporting statement.

Following the closing date of the vacancy, you will be notified on the outcome of your application in due course.

Closing date:  12 midnight, Monday 23 November 2026

Our Offer

We have a wide range of staff benefits available to employees, depending on eligibility:

• Generous annual leave: 25 Days Annual Leave plus Bank Holidays & Closure Days
• Generous pension scheme
• Cycle to Work & Electric Car Scheme
• Employee Assistance Programme
• Development opportunities
• Enhanced family leave
• Flexible working
• Retailer discounts
• On-site nursery

A summary of our comprehensive benefits can be viewed here.

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