Student Engagement Assistant (12-Month Fixed Term Contract - Maternity Cover)

The Student Engagement Assistant will assist the Student Affairs team for a fixed term of one year, covering immediate needs of the team for student support. This role is ideal for an entry-level person who is excited about working with American undergraduates studying abroad in the UK. The candidate should be a highly organized, empathetic, and detail-oriented administrator who thrives in a fast-paced, cross-cultural environment. 

Location & Work Arrangement:

• FSU London, 99 Great Russell Street, London, WC1B 3LH
• Full-time, in-person position
• Expected start in January 2027 

Key Responsibilities:

• Booking cultural excursions around London and across the UK.
• Leading student groups around the city for daytime excursions or weekend trips.
• Assisting with the delivery of summer programmes as a back-up coordinator.
• Handling class bookings and logistics.
• Supporting the Program Assistant interns.
• Creating engaging social media content.
• Assisting with communications to the study body through GroupMe.
• Assisting with day-to-day student affairs matters (academic queries, mental health, student behaviour, accommodation issues, absences, etc.)
• Assisting with enforcement of residence life expectations and US institutional compliance policies (e.g. Title IX, FERPA, etc.)
• Assigning student accommodation and learning to book external housing for students and visiting faculty.
• Assisting with arrivals day logistics (welcoming students, check-in, etc.)
• Assisting with management of the Student Council (Spring & Fall semesters).
• Processing payment requests for cultural excursions in coordinator with the finance team. 

Essential Applicant Criteria:

• Right to Work: Applicants must have the legal right to work in the UK for the duration of the contract. Please note that we are unable to offer visa sponsorship for this position.
• Administrative Experience: Entry-level administrative/office support work, with strong organizational skills and attention to detail.
• Communication & Empathy: Outstanding face-to-face, written, and phone communication skills with an approachable, student-centered manner.
• Cultural Sensitivity: Ability to communicate effectively and empathetically with US study abroad students navigating cultural adjustment and living abroad.
• Problem-Solving Ability: A proactive, calm demeanor when resolving day-to-day student issues or handling logistical hiccups.
• IT Literacy: Proficient with Microsoft Office 365 (Word, Excel, Teams), Google Workspace, and online booking tools.
• Safeguarding: A satisfactory Basic DBS check will be required prior to commencement of employment. 

Desirable Applicant Criteria:

• Experience working within Higher Education, US Study Abroad programmes, or international student services.
• Personal experience of studying, working, or living abroad.
• Knowledge of London’s geography, transportation, and local cultural attractions.
• First Aid certification or willingness to undergo training. 

Salary: £29,000pa 

To Apply: Please submit a cover letter explaining your interest in the role along with your CV to the Hiring Committee via the 'Apply' button above (E: IP-London-Info@fsu.edu). 

Closing Date: 11:59pm GMT on Monday, 30th November 2026.

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