Student Information and Advice Officer

The University of London

The University of London is both the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 renowned higher education institutions.

The federation brings together more than 250,000 learners and 50,000 staff in a collaborative community that is delivering high-quality research and education across all disciplines.

The Role

We are seeking a Student Information and Advice Officer to join our busy and supportive team on a 12-month fixed-term contract, with the possibility of extension.

This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and is committed to delivering outstanding customer service. As a key member of the Student Information and Advice team, you will be one of the first points of contact for prospective and current students, providing accurate information and guidance throughout their student journey.

You will play an important role in ensuring students receive timely, professional, and helpful support while contributing to a positive and inclusive student experience.

What You'll Be Doing

Responding to a high volume of enquiries from prospective and current students via phone, email and enquiry management systems.

Providing accurate information and guidance on University programmes, policies, processes and the student lifecycle.

Helping students navigate key stages including admissions, registration, study support, assessments and graduation.

Referring enquiries to specialist teams where appropriate and ensuring seamless handovers.

Maintaining accurate records and updating systems in line with team procedures.

Supporting service improvement initiatives to enhance the student experience and operational efficiency.

Working collaboratively with colleagues across the University to ensure enquiries are resolved effectively and consistently.

About You

You will have:

• Excellent customer service and communication skills.
• Experience of working in a fast-paced enquiry handling, student support or customer-facing environment.
• Strong organisational skills and the ability to manage competing priorities.
• The ability to interpret and communicate information clearly and accurately.
• A proactive and collaborative approach to problem-solving.
• Experience of using customer relationship management (CRM) or enquiry management systems is desirable.

Most importantly, you will be passionate about delivering a high-quality service and supporting students from diverse backgrounds and locations across the globe.

Further Information

To be considered for this opportunity, please submit your application before the closing date.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to demonstrate their right to work in the UK for the duration of their employment.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, the majority of employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will be required to attend on specific days for training or team meetings.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria identified in the job description.

Pursuing excellence in education and equal opportunities.

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