Customer Services Manager

Working Time

100% FTE (35 hours per week) - Tuesday - Saturday 14.00 - 22.00

This role will be based on the University campus.

Are you looking for an opportunity to join a customer focussed team of managers leading a team providing a high quality service 24/7 across the campus? Is the challenge of leading, motivating and effectively developing a team of people working 24/7 for you? Is service innovation a passion?

Hours of work are Tuesday - Saturday 14:00 - 22:00.

We are also open to discussing flexible working arrangements.

This role has a strong focus on people and operational management, as well as contributing to the development of Library policy and practice. 

You will be based at one of our main campus Library sites but will be expected to work cross-site on a regular basis to support the successful delivery of cross-service activity. 

All Customer Service Managers will be expected to work collaboratively as a team and lead by example, demonstrating the University’s values through commitment to high quality and customer-focused services.

Please note that due to Home Office visa requirements, this role may only be suitable for first-time Skilled Worker visa applicants if they are eligible for salary concessions. For more information please visit: www.gov.uk/skilled-worker-visa

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

Visit Your career at University of Leeds Libraries to find out about our values, culture and ambitions

To explore the post further or for any queries you may have, please contact:

Beth Parry, Senior Operations Manager: Customer Services 

Email: E.A. Hardy@leeds.ac.uk

Further Details:
Candidate Brief

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