Further Information

Job Description

Job Title: Quality Manager

Contract: Full-time, Permanent

Reports to: Head of Quality Assurance

Benefits: Generous benefits package, including 25 days holiday allowance, excluding Bank holidays (FTE allowance), group life assurance, group income protection, pension scheme (optional) and private healthcare (optional)

Salary: £30k - £35k

Overall purpose of the post

Reporting to the Head of Quality Assurance, the overall purpose of this post is to contribute to the strengthening and development of the College’s academic standards and its assurance and enhancement policies and procedures.

Main duties and responsibilities

Programme Management (Postgraduate and Undergraduate)

• Maintaining version control of programme and course documentation, including coordinating the production of programme specifications, course descriptors and programme handbooks for proposed degrees, coordinating current programme and course modifications.
• Coordinating institutional approval events and programme validation events; and coordinating annual validation and review processes with the College’s collaborative partners.
• Responsible for maintaining core programme documentation and uploading onto the VLE and College website.
• Managing the College’s annual monitoring process.

Student Engagement

• Managing student engagement activities, including training and supporting student representatives.
• Overseeing the College’s internal and external student surveys, including the analysis of the survey results and proposing recommendations for improvements in the delivery of academic programmes.

Governance Management

• Supporting the College’s governance structure, managing the governance calendar and record keeping.

General

• Managing the review and development of the College’s academic policies and procedures by keeping abreast of H.E. initiatives and developments, including new initiatives arising from the Quality Code.
• Developing and maintaining excellent relationships with staff to ensure consistent application of regulations and policies, advising/briefing/training staff as necessary.
• Assisting the Head of Quality Assurance to ensure compliance with external requirements e.g. UKVI, HEFCE, HESA, OIA, and the Student Loans Company.
• General administrative duties to include minute taking, diary management, coordinating internal and external meetings, assistance with presentation preparation, room and travel arrangements, etc.
• Supporting role to Head of Quality Assurance on QAA and TDAP when required.

Other duties

• Any other duties commensurate with the level of responsibility of this post, for which the post holder has the necessary experience and/or training and as instructed by the Head of Quality Assurance and Senior Management.
• To provide administrative support to the Student Academic Services department during peak periods.
• Occasional travel and work in unsociable hours will be required.

Person Specification

Education/training

• Honours degree or equivalent professional or vocational qualification [D]

Experience

• Knowledge and experience of regulatory frameworks in Higher Education [E]
• Experience of working with external quality assurance agencies, professional bodies and/or collaborative partners [E]
• Experience of committee servicing [E]
• Experience of providing training for staff and/or students [D]

Skills and aptitudes

• Ability to analyse and understand complex regulatory and procedural documentation and quality issues [E]
• Excellent interpersonal skills to work with staff at all levels, including senior academic colleagues in College and beyond [E]
• Excellent report and minute writing skills [E]
• Ability to display discretion, particularly when handling confidential documents [E]
• Ability to prioritise workload, exercise good time-management and the ability to work to deadlines, and excellent organisational skills [E]
• Ability to pay close attention to detail [E]
• Good IT skills, using Word, Excel, email, Internet [E]

Please note there will be competency-based tests at interview stage, which will require no preparation.