Jobseeker Help

Can I use the same login details for Jobs by Email and the CV service?

• Yes, rather than logging into each service separately, by creating a jobs.ac.uk account you will have access to all jobseeker services in one place.

Can I use different login details for Jobs by Email and the CV service?

• Yes, but only the services registered under each account will be visible

I'm not sure if I already have a jobs.ac.uk account?

• If you signed up to receive Jobs by Email prior to 1st November 2011 we have already transferred your details into a new jobs.ac.uk account. Therefore please use your Jobs by Email login details to access your account. If you didn't sign up please register for a new account.

I have forgotten my password - how do I log in?

• You can reset your password here.

I'm logged in - what do I do now?

• We recommend that you sign up to our Jobs by Email service to receive the latest jobs direct to your inbox AND that you Upload your CV so employers can find you. You can access these services via the tabs at the top of the jobs.ac.uk website or you can see all of the services under the 'Your Account' tab.

How do I change my password or email address?

• Once you have logged into your account you can simply click on the account settings and use the Edit link to amend your password or email address.

Does my account expire?

• Whilst your jobs.ac.uk account is being used, it will remain active until you delete it. If your account is inactive for a period of 12 months, we will contact you to make sure that you still want us to keep your account open. For data protection reasons, if you do not confirm that you still require your account, your data will be deleted from our system.

Can I delete my account?

• Yes, this will delete all of your information for both the Jobs by Email and the CV service. You can create a new account if needed.

Is my account secure?

• We have put in place suitable security procedures to safeguard your information. Please see our Privacy Policy and Terms & Conditions for more information.

I'm still experiencing difficulties and would like some assistance - who can I contact?

• Please complete our feedback form outlining your problem and include any error messages you see and we will contact you shortly.

How do I change my Jobs by Email disciplines?

• Once logged into your account you can change and save any preferences.

I am not receiving my Jobs by Email bulletins but I haven't unsubscribed... why could this be?

• This could be for the following reasons:
  • You have opted out of receiving the emails if there are no new jobs matching your specified search criteria
  • You or your email providers have instituted a spam blocker
  • Your mailbox is full
  • Your system is blocking large emails
  • Other technical problems with your system
  • The email has been delivered to your spam/junk folder, please make sure you have added our email address jobsbyemail@jbe.jobs.ac.uk to your safe list or address book.

  The first reason is an account setting that you can check by logging in to your account. If you have selected yes for the setting Would you like to opt out of receiving scheduled emails when there are no new vacancies? you will not receive emails if there are no new jobs matching your search criteria. To solve the remainder of these problems please contact your systems administrator or your email provider. You could also try selecting to receive 'text' versions of our bulletins and not 'html' (or vice versa) to see if this results in successful delivery. If there is still no solution, please contact us using our feedback form outlining your problem and include your email provider and exact version that you are using and we will contact you shortly.

I have seen an advert on the website in my chosen discipline that does not appear in my Jobs by Email bulletin. Why is this?

• • For daily subscribers:  Was the advert placed over a day ago? Daily bulletins only contain adverts that were placed on the site the previous day. Any adverts that were placed before this will not be included in your bulletin. The only exception to this is the Job of the Week adverts, which appear in your bulletins everyday for one week.
  • For weekly subscribers:  Was the advert placed over a week ago? Weekly bulletins only contain adverts that were placed on the site that week. Any adverts that were placed before this will not be included in your bulletin.
  • Have you limited your search by salary or location thus excluding that particular advert? To amend the filters on your chosen category, please log in.

  If you have checked the above and still feel a particular advert was missing from your bulletin, please contact please contact us using our feedback form with the link to the advert so we can investigate further.

How many locations can I select?

• You can select as many locations as you like. You can select one or more of these regions by holding down the Control button and clicking on each required location. If you are interested in jobs from anywhere then please use the default setting of 'All Locations'.

  You will still receive one email per job category, but it will be additionally filtered by your chosen location(s).

How do I know which Jobs by Email location corresponds to the region of England I am interested in?

• Please see our locations map showing which English counties appear in each regional category. It is possible to select one or more of these regions by holding down the Control button and clicking on each required location. If you are interested in jobs from anywhere then please use the default setting of 'All Locations'.

Why can I only select 4 disciplines and /or Job Types?

• Our current system only allows you to select a total of 4 Academic disciplines, Professional / Managerial / Support Services disciplines or Job Types, not 4 of each.

Academic / Research does not appear in the Job Type list, where can I sign up to receive these jobs?

• Section 1 of the Jobs by Email account page has listed the 'Academic Discipline / Field of Expertise' options. By selecting your chosen disciplines in this section, you will receive academic and research posts in those areas. There is no need to select a separate Job Type.

I'm not looking for a job anymore - should I cancel my subscription?

• You can suspend your Jobs by Email service until a future date should you wish to, but you can also cancel the service by selecting unsubscribe at the foot of the page.

Does my account expire?

• No, the Jobs by Email account will remain active until you unsubscribe or until your delete your jobs.ac.uk account. If your account is inactive for a period of 12 months, we will contact you to make sure that you still want us to keep your account open. For data protection reasons, if you do not confirm that you still require your account, your data will be deleted from our system.

How do I apply for these jobs?

• Click the advert link in your Jobs by Email bulletin and this will open up the full advert in your internet browser. At the bottom of this advert you will see instructions of how to apply; this will normally be an online application form, an email contact, a telephone number or a postal address.

  Occasionally your email software may not allow you to open the links in your Jobs by Email bulletin. This is because your email account tries to open our links in a second browser. If this occurs please paste the URL of each link into your browser's location bar. This problem particularly affects Hotmail users.

How do I unsubscribe from the Jobs by Email service?

• You will need to log in to your account and then select the Jobs by Email section. At the bottom of the Jobs by Email page, there is an 'unsubscribe' link which will delete your details from the Jobs by Email service. If you would like to delete your entire jobs.ac.uk account (including your CV if you have uploaded one) you will need to do this from the 'Your Account' section.

I'm still experiencing difficulties and would like some assistance - who can I contact?

• Please complete our feedback form outlining your problem and include any error messages you see and we will contact you shortly.

How do I upload or create a CV on jobs.ac.uk ?

• Once you have created an account, please follow the step by step instructions on how to upload your CV.

How do I add more information?

• Once you have uploaded or created your CV/profile you can add and edit details at any time by logging into your account and selecting functions at the top of the page.

How do I update my contact details on my CV?

• Once you have uploaded your CV, you can edit details at any time by logging into your account and selecting functions at the top of the page.

What levels of visibility do you offer for CV's?

• There are currently three levels of visibility:
  1. Make my CV fully viewable All registered recruiters can view your CV and get in touch with you. Your anonymous "public profile" will be visible by anyone on the web.
  2. Share my CV on a case by case basis Recruiters have to ask for your permission before they can view your CV .Your anonymous "public profile" will be visible by anyone on the web.
  3. Hide my CV Your CV will not be visible Your anonymous "public profile" will not be visible.

What happens when I upload my CV?

• Your details will be stored in our CV database for recruiters to browse, depending on your account privacy settings.

How can I make sure that employers see my CV?

• Firstly make sure you have set your CV to 'Fully Viewable'.

  When you upload or create your CV make sure you provide as much detail as possible and think about what keywords employers will be looking for when they search the CV database.

  The 'Public Profile: promote yourself in this box' is the first section that employers will see. It will help them choose whether to open your CV and get in touch. Therefore you need to make sure this sells your skills and experience and remember to add the keywords in your text that are important to employers. Academics and researchers may like to include information on research interests in this field.

Can I part save my CV to complete later?

• Yes, as long as you click 'save' for each section, the information will be stored.

Can I apply for jobs using the CV service?

• Unfortunately no, you will still need to follow the application process in each advert on jobs.ac.uk to apply for advertised posts.

Will my information be sold to third parties?

• No, only recruiters who purchase your CV will be able to view your full details. Please see our Privacy Policy and Terms & Conditions for more information.

I'm no longer looking for a job - should I delete my account?

• There is no requirement to cancel your account if you are no longer actively job seeking, this would depend on your own personal preferences. You may like to suspend your Jobs by Email service and/or hide your CV details. You can delete your account if you wish, and can make a new one should you require one in the future.

I've uploaded new details, why can I still see the old ones?

• You need to save all changes made before the existing information is overwritten.

Can I send you my CV ?

• No, we don't offer a personal CV upload service. If you are looking for help writing your CV you might like to visit jobs.ac.uk's recommended CV writing partners The Fuller CV for a complimentary CV review.

What does 'Block selected recruiters from viewing your CV' mean?

• Any company or agency names added in this list will not be able to see your CV, this way you can prevent certain employers - including your current employer - or agencies from viewing your details.

How do I delete my CV?

• Please log in to your account and at the top of the 'Your CV' page there is a delete function.

What happens when I delete a CV?

• All of your CV details will be erased, but your jobs.ac.uk account will remain active. If you would like to delete your entire jobs.ac.uk account (including Jobs by Email if you have subscribed) you will need to do this from the 'Your Account' section.

I'm still experiencing difficulties and would like some assistance - who can I contact?

• Please complete our feedback form outlining your problem and include any error messages you see and we will contact you shortly.

Can overseas citizens apply for the jobs advertised here?

• Unfortunately, we cannot offer individual jobseekers any advice. You must contact each institution individually, but here is a website that might be useful- http://www.ukba.homeoffice.gov.uk/visas-immigration/working/

Do you offer careers advice?

• We do not operate a career advice service; however we have a Careers Advice section on our site containing over 500 helpful articles on CVs, interview tips, managing your career, working overseas and much more.

How do I apply for jobs on your website?

• jobs.ac.uk does not place applicants directly into vacancies. At the bottom of every advert you will see instructions of how to apply; this will normally be an online application form, an email contact, a telephone number or a postal address.

I would like further help - who can I contact?

• Please complete our feedback form outlining your problem and include any error messages you see and we will contact you shortly.