Case Management and Training Officer

Durham University - Academic Support Office

Full Time, Fixed Term for 2 years

Closing Date: 12.00 midday on the closing date stated in the advert


The University has undertaken and continues to review and develop the scope and framework of its existing student facing regulations, policies and codes of practice. These include those dealing with procedures for academic appeals, discipline, suspension, complaints, sexual violence and misconduct and harassment amongst others. Simultaneously, the University has seen an increase in the number and complexity of student cases progressed informally and formally in accordance with one or more of these procedures simultaneously.

It is important that accurate information and advice, guidance and training are provided to staff and students in order to progress student cases in a clear, fair and transparent manner. In particular, student cases involving disclosures and reports of sexual violence and misconduct have increased. Through the leadership of the Sexual Violence and Misconduct Operations Group (SVMOG), a new Sexual Violence and Misconduct Policy (SVM Policy) was approved by the University and will take effect for the upcoming 2017/18 academic year. As a result of the increase in student cases, the implementation of the SVM Policy and the need to provide staff and student training, a new post has been established to help take forward the University’s sexual violence agenda and is an exciting opportunity for a dedicated and committed professional to play an active role in developing Durham University’s approach in this area.

The postholder will be located within the Academic Support Office and will report to the Assistant Registrar (Student Complaints and Appeals), working closely with the Student Support and Training Officer (Sexual Violence and Misconduct). The postholder will be a full member of the Academic Support Office team and contribute to the overall work and aims of that section.

Academic Registry and Student Services

The Academic Registry and Student Services, which is headed by the Academic Registrar, provides a professional service to staff, students and potential students of Durham University. It is structured into eight sections which deliver a wide range of student services and student administrative functions which touch every stage in the student lifecycle from student recruitment to career guidance and graduation. The Academic Support Office is one of the sections located in the Academic Registry and Student Services

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Northern England