Student Support Co-ordinator

University of Kent - School of European Culture and Languages

Do you have experience of working in a customer facing, advisory role? Are you able to show empathy and be approachable to students who may be facing difficulties? Are you looking for a role which is term time only?

If so, we may have the ideal role for you! Working as part of an administrative team, and in conjunction with senior colleagues, you will provide a professional and wide ranging pastoral support service to ensure that, as far as possible, any problems or difficulties that students face are mitigated or avoided so that academic achievement and the quality of the student experience remains paramount.

This role is offered on an ongoing basis, working full time in term time only.

As Student Support Co-ordinator you will:

  • Act as a point of contact for students with difficulties or problems that may be, or are at risk of affecting their studies
  • Assist with the administration of concessions, extensions and appeal procedures from students
  • Undertake the monitoring of student attendance
  • Undertake a range of administrative duties that facilitate an efficient student support service

To succeed in this role you will have:

  • GCSEs A-C in Maths and English or equivalent.
  • Previous experience of working in a confidential environment.
  • Experience of maintaining accurate electronic and database records.
  • The ability to understand the diverse backgrounds of entrants to higher education, understanding the problems that students encounter.

The School of European Culture and Languages (SECL) is a multidisciplinary school and one of the largest at the University of Kent. Comprising six departments, the School embraces Classical and Archaeological Studies (including Ancient History), Comparative Literature, English Language and Linguistics, the Modern Languages (French, German, Hispanic Studies, and Italian), Philosophy, and Religious Studies, as well as programmes in Asian Studies and World Literature. It plays a major role in the University’s mission to be the ‘UK’s European university’, and prides itself on a strong sense of academic community.

Athena SWAN

With the aim of embedding equal opportunities for women within its working practices, the School has recently signed up to the Athena SWAN Charter for women in academia.

Further Information

Closing date for applications: 23 October 2017

Interviews are to be held: 24 November 2017

Please click on the apply button below to view the full job description and also to apply for this post. If you require further information regarding the application process please contact The Resourcing Team on quoting ref number: HUM0821

Please note - applications must be made via the University’s online application system. CVs or details sent directly to the department or via email cannot be considered.

No agencies, thank you.

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South East England