Student Enquiry Centre Officer

Queen Mary University of London - Academic Registry & Council Secretariat

About Queen Mary, University of London

Queen Mary, University of London is one of the world’s leading universities (in the top one per cent of universities in the world according to the Times Higher Education). We have an impressive reputation for academic excellence, reinforced by our membership of the Russell Group of leading UK universities, which helps us to attract some of the brightest minds to study, teach and research here. We work across the humanities, social sciences, law, medicine and dentistry, and science and engineering. We are based in a creative and culturally diverse area of east London and are the only London university able to offer a completely integrated residential campus at our Mile End home.

About the Post

The Student Enquiry Centre is the Academic Registry’s front facing student service and deals with enquiries and requests for information from prospective, current and former QMUL students. The purpose of the Centre is to offer information and advice on a broad range of issues to students, including:

Information relating to:

  • Enrolment
  • Student ID card production and replacement
  • Examinations
  • University policies, procedures and regulations
  • Financial support, bursaries and scholarships
  • Change of student status, such as Programme transfers, withdrawals and interruption to study

Providing documentation for:

  • Confirmation of Registration
  • Council Tax Exemption
  • Bank Letters
  • Verifications
  • Awards and Graduation

The Academic Registry seeks to recruit a Student Enquiry Centre Officer to be responsible for the day-to day management of the Centre. This will include reviewing current policies, procedures and working practices and leading on the development of all related student communications to provide an effective and efficient service to centre customers.

Skills and Experience:

  • Proven experience of working within a Registry environment.
  • Proven experience of managing customer focused enquiry / help desk systems and an appreciation of providing excellent customer service.
  • Skilled in problem solving and responding flexibly to change with the ability to identify necessary new developments and take them forward to completion.
  • Proven experience of delivering quality customer services in a client-facing role, preferably in an educational setting.

The position is a permanent post. Starting salary will be in the range £36,677 - £43,152 per annum inclusive of London Allowance. Benefits include 30 days annual leave, defined benefit pension scheme and interest-free season ticket loan.

Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. Where required this may include entry clearance or continued leave to remain under the Points Based Immigration Scheme.

Informal enquiries should be addressed to Ricardo Garcia ( Further details and an application form can be found at:

The closing date for applications is 26th October 2017.

The interviews are expected to be held shortly after.

Valuing Diversity & Committed to Equality.

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