Customer Services Advisor (Wellbeing)

University of Southampton - Enabling Services

If you are passionate about ensuring students get the best support during their time at University then we want to hear from you.  The enthusiasm for working as part of a team is essential to provide the right support for our students.  This approach underpins the work that Enabling Services delivers on a day to day basis. A full time opportunity has arisen to join our customer service team, which is the first point of contact for students who need additional support at University. 

Enabling Services offer support, advice and guidance to all students with disabilities, mental health conditions, specific learning difficulties, and on-going health conditions, together with crisis and counselling services for all students. 

To provide the best support to our students the successful candidate must be able to demonstrate the following skills during application and interview:-

  • Excellent communication and IT skills
  • Significant experience of customer service
  • Ability to positively contribute to teamwork, as well as the confidence to work independently
  • A proactive approach

Enabling Services is one of the services within Student Services at the University. Services offered by Student Services range from an Early Years Centre providing a childcare facility for children up to the age of 5 to our Residences team, our out-of-hours support for students in Halls, and some of the biggest and best leisure facilities in the area.  To find out more about the work of Student Services please visit our website www.southampton.ac.uk/studentservices

Please note, being able to work flexibly is a requirement as you will be part of a rota that operates from 8am–6pm across weekdays and occasional weekend working is required for Open Days, Arrivals weekend and Enabling Services Transition Days. 

Application procedure:

You should submit your completed online application form at www.jobs.soton.ac.uk. The application deadline will be midnight on the closing date stated above. We are anticipating a high level of interest in this post, therefore should we reach a level of 40 applications, the vacancy will be closed prior to the advertised closing date. If you need any assistance, please call Charlene Tyson (Recruitment Team) on +44 (0) 23 8059 6803. Please quote reference 928017F8 on all correspondence.

We aim to be an equal opportunities employer and welcome applications from all sections of the community. Please note that applications from agencies will not be accepted unless indicated in the job advert.

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South East England