Quality Assurance Officer

Contract Type: Full-time, fixed term until 09/05/2025

Study Group is a global leader in preparing students for international academic success and rewarding careers through a transformational learning experience. The universities we work with trust us to increase their international footprint, access student diversity and provide assured progression, so they can continue to focus on academic excellence.

Our Durham University International Study Centre (ISC) is looking for a Quality Assurance Officer to support the management of quality and educational standards across the centre, and to liaise with relevant departments of the partner university and external bodies in the context of external scrutiny.

The role contributes to the overall objective of the centre by ensuring that quality and standards are maintained, in line with internal and external frameworks, so that the centre can continue to offer high-quality academic programmes.

ABOUT THE ROLE 

• Maintain programme documents, ensuring accuracy and accessibility for stakeholders.
• Assist in managing schedules for quality assurance activities and annual reporting.
• Support external and internal quality reviews by producing and organizing relevant information.
• Administer the annual quality and standards management schedule, including termly and annual reviews.
• Provide secretariat support for governance committees, managing agendas and documentation.
• Ensure reports from external scrutiny processes reach the appropriate committees.
• Assist in producing documentation for course/module changes and obtaining university approval.
• Provide staff and student information and training on programme documents.
• Support the Progression Support Team during key academic periods, including email monitoring and results checking.

ABOUT YOU  

• Educated to level 3 with GCSE English and Maths, or an equivalent, or substantial professional experience (Essential)
• An undergraduate degree or experience of studying in higher education is desirable but not essential.
• Excellent communication skills and the ability to communicate with a variety of stakeholders, written and verbal, both internal and external (Essential)
• Experience of organising events/activities/projects (Essential)
• Experience of extracting reports and analysing data for reporting, to aid decision making or to support a case for change, ideally in Microsoft Excel (Essential)

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we are able to provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

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