Reception Assistant

Based in Swansea but may be required to work at other locations as required

- ABOUT US -

The University of Wales Trinity Saint David (UWTSD) is proud of our dedicated and talented employees, and we work together as a team to make a difference to the lives of our students and the communities we serve. We are 14th in the UK for Social Inclusion and 28th in the UK for Teaching Quality (Times and Sunday Times Good University Guide, 2023), and 21st in the UK for Student Satisfaction (Complete University Guide, 2023). Our success depends heavily on the commitment and skills of our people.

We are now looking for two Reception Assistants to join our Student Services team at our Swansea campus,  one on a full time basis, working 37 hours per week and one on a part-time basis, working 22.5 hours per week, on a Permanent basis.

- THE ROLE –

The role of the Reception Assistant (RA) will work according to the agreed principles of the Reception team. You will provide a polite and friendly customer-focused service, playing an integral role in the front facing support to all visitors at UWTSD locations and over the phone.

The role will involve dealing with queries from staff, students, contractors and other visitors via telephone, email and at the reception desk locations. You will be responsible for dealing with the queries at point of contact, where possible, or forward to the relevant department when necessary. You will be expected to deal with routine enquiries and requests for information independently.

You will be expected to work effectively and pro-actively, without supervision at times. An essential part of the role will be to provide excellent front of house support. You will be line managed by the Principle Administrative Officer (PAO) and will work closely with the wider reception team across UWTSD’s Wales campuses. The role will involve collaboration with the Hwb and other Professional Units across the University. You will be required to place a strong emphasis on customer service and being a great ambassador for UWTSD.

- ABOUT YOU -

To be considered for this role, you will need:

• Good level of general education
• Evidence of providing high quality, front facing customer service
• Good interpersonal and communication skills with the ability to communicate effectively at all levels
• Previous experience of preparing and processing mail
• Excellent working knowledge of Microsoft Office packages
• Ability to communicate through the medium of Welsh (oral and written).
• Experience of dealing with difficult and high pressure situations
• To recognise the importance of building sound working relationships
• To recognise the need for and demonstrate appropriate confidentiality
• Prepared to work flexibly, including travel between campuses and locations when required
• Ability to communicate through the medium of Welsh (oral and written).

It would also be beneficial if you have:

• Previous experience of working in Higher Education
• Previous experience of switch board service

- BENEFITS –

Annual leave entitlement is 28 days’ annual leave per year, pro-rata, plus 8 bank holidays and 4 University closure days

Our employees get access to a comprehensive pay and benefits package in recognition of their valued contribution including:

• Competitive pay and pay progression
• Generous annual leave allowance including Christmas/New Year closure
• Pension scheme membership from USSto provide benefits for you and your family
• Access to a benefits and wellbeing platform, with a choice of benefits to suit your needs, including electric vehicle salary sacrifice scheme and financial wellbeing services
• Support for health and wellbeing, including access to on-campus sports facilities at discounted rates, occupational health, and counselling support services
• Career and development opportunities, including support to gain further qualifications
• Family-friendly policies that provide for flexible working, including enhanced paid maternity and paternity leave
• Travel schemes, including the cycle to work scheme.

So, if you feel you could thrive and make an impact as our Reception Assistant, please apply via the button shown.

Please note, this application process does not include the option to submit a CV. Therefore, your application will be assessed based on your answers to the application questions only and, in particular, your Supporting Statement.

Closing date: 17th April 2024, 11:59pm