College Services Advisor

We are looking for a College Services Advisor to join our team.  

The College Services team at the Glasgow International College plays a vital role in covering all aspects of student support from welcoming them to the College to registering at their chosen university. The team provides support across a range of areas, including student wellbeing and support, academic and quality assurance, student progression, compliance, and administration.

This is an excellent opportunity for a Student Support Advisor, who is looking to expand their skills and build their career with an industry leader. 

A detailed job description can be viewed here.  If the link does not work for you, please copy and paste the following URL into your web browser: https://tinyurl.com/ybjz4wdr

What you’ll bring to the role  

• Ability to deliver excellent customer service skills. 
• Good verbal and written communication skills 
• Strong interest in working in education and in particular international students. 
• Confident with IT, in particular Microsoft Excel. 
• Excellent organisational skills and the ability to manage time effectively. 
• Willingness to work flexibly. 
• Experience of working as part of a team to achieve goals. 
• Attention to detail.  
• Ability to take initiative. 
• A strong commitment to Equality, Diversity and Inclusion. 
• A strong commitment to Safeguarding  

What we do 

Glasgow International College is operated in partnership with the University of Glasgow, located on the University’s main campus and offers programmes designed to prepare international students for entry to the University of Glasgow. The first students were admitted to the College in September 2007.  The successful candidate will be part of a strong team supporting the delivery and development of the College’s services.

Kaplan International Pathways, a division of Kaplan Inc., offers international students a wide range of flexible study options - from University preparation programmes in the UK, Australia, USA and Japan through to full degree programmes in Singapore, Hong Kong and Australia. Through our academic partnerships with leading universities, our expertise in student recruitment, our exceptional teaching and a real focus on customer service and pastoral care, each year we are proud to welcome thousands of students from more than 100 countries through the doors of our colleges.  

In the UK, we operate 9 campus-based colleges in partnership with Bournemouth University, University of Glasgow, University of Liverpool, Nottingham Trent University, University of Nottingham, University of Brighton, University of Essex, University of York and University of West of England, Bristol and an off-campus college in London offering pathways to 7 leading well-ranked UK universities. 

What we offer 

As well as a competitive salary, and paths for career progression, we offer a comprehensive benefits package that includes:  

• 28 days annual leave* 
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services 
• Company pension contributions 
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels 
• Medicash Health Cash Plan  

*Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time. 

How to apply 

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 5th April 2024.

Additional Application Information 

Kaplan is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

This role involves working with learners who are under 18 years old and are exempt from the Rehabilitation of Offenders Act 1974. Recruitment checks are undertaken in accordance with our background-checking policy. Successful applicants will be required to undertake an Enhanced Disclosure (including children’s barred list) via the Disclosure and Barring Service (DBS) check to confirm their suitability to work with children and young people. In addition to the DBS check, for roles that include teaching or coaching, a Prohibition from Teaching Check will be completed through the Teaching Regulation Agency. Please be aware that it is an offense to apply for this role if you are barred from engaging in regulated activity relevant to children.

Application Support  

If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team recruit.request@kaplan.com

Disability Confident Scheme and Reasonable Adjustments 

At Kaplan International Pathways, we're dedicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond. 

We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer. We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status. 

Furthermore, we proudly endorse and provide a platform for our Employee Resource Groups, such as Kaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company

Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme.  Applicants will also be given information on how to request reasonable adjustments if selected for interview.