Residence Service Supervisor (Nights)

Salary G3 (£22,214 to 23,144 p.a.)

Do you know how to go the extra mile for customers? Are you dedicated to providing an excellent service? Do you have good interpersonal and communication skills? Do you have excellent organisation skills with the ability to prioritise tasks effectively? 

Residential Services provides accommodation for around 8,500 University of Leeds students in self-catered and catered sites both on and off campus. We are an innovative service with a clear vision to provide some of the country’s best student accommodation. 

We are seeking an approachable, customer focused person to join our team at Charles Morris Hall. As a Residence Service Supervisor (Nights), you will provide a high quality front line reception service to our customers, undertake basic maintenance tasks and site checks as well as monitoring the performance of external contractors working at the site. 

You will have significant experience of working in a front-line customer service environment, have excellent communication and interpersonal skills, and be able to work on own initiative with minimal supervision as well as part of a wider team. You will also have a basic working knowledge of building maintenance and services and will have the ability to carry out minor repair tasks. 

You will be based at Charles Morris Hall, but should be prepared to work at any of the other Residential Services’ sites as required. Residence staff are required to provide a flexible service, working as necessary to meet the needs of the business. 

The standard shift pattern for this role is; 4 nights on 6:00pm to 5:00am, 4 nights off, 4 nights on 9:00pm to 8:00am, then 4 nights off. The post also requires a Basic Disclosure Check.

What we offer in return

• 26 days holiday plus approx.16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

To explore the post further or for any queries you may have, please contact:

Name: Angela Fawcett - Senior Residences Manager

Email: A.L.Fawcett@leeds.ac.uk 

Further details:

• Candidate Brief

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